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T
timomajerski
Participant
January 21, 2021
Answered

Adobe XD 36 update not available

  • January 21, 2021
  • 1 reply
  • 480 views

The update for XD version 36 s not showing up in creative cloud app, only 35 is visible.  I tried suggested methods of restarting creative cloud app, signing in/out, reinstalling XD, nothing helps.

 

Running MacOS Catalina 10.15.7

 

Thank you

This topic has been closed for replies.
Correct answer SuJoshi

Kindly move that file on the desktop, sign out from the creative cloud, and log in again to check if you are getting the latest version. If the issue persists, I would recommend contacting your internal IT team who would be able to raise a support case with Adobe to look into this matter.

1 reply

S
Community Manager
SuJoshiCommunity Manager
Community Manager
January 21, 2021

Hello,

Please confirm if you have  "AdobeUpdater.Overrides" file under the following location /Library/Application Support/Adobe/AAMUpdater/1.0.

Check both the system library and user library for this file. If yes, then you need to contact your internal IT team.

    T
    timomajerskiAuthor
    Participant
    January 25, 2021

    I was able to locate it only under User//Library/Application Support/Adobe/AAMUpdater/1.0.

    S
    Community Manager
    SuJoshiCommunity Manager
    Community Manager
    February 8, 2021

    Kindly contact your internal IT team as it seems that the updates are managed by them.

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