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kmr96srsh
kmr96srsh
Participant
September 25, 2018
Answered

AdobeExpiryCheck utility does n't detect serial licence in our organization

  • September 25, 2018
  • 3 replies
  • 2195 views

Tried using AdobeExpiryCheck (v1.0.0.2) from Check expiration of volume serial numbers with AdobeExpiryCheck .

But it always displays the following.

"No expiring/expired serial number found on the system"

But the product is licensed using the serialization tool.

Is this tool outdated?

This topic has been closed for replies.
Correct answer alisterblack

Hi,

This tool will check Acrobat and Creative Cloud serial numbers.

This means that none of your Acrobat or CC serial numbers are expiring in November 2018.

3 replies

P
prodic
Inspiring
September 25, 2018

Based on previous experiences with AdobeExpiryCheck I'd make sure to doublecheck your findings.

We trusted the tool and several hundred users ended up with expiration prompts or worse.

We eventually decided to re-apply a new serial to every installation just to be sure. This advice came from Enterprise Support.

We used AdobeExpiryCheck in version 1.0 and 1.0.0.1. if I remember correctly. Things might have changed since October/November last year.

alisterblack
alisterblackCorrect answer
Inspiring
September 25, 2018

Hi,

This tool will check Acrobat and Creative Cloud serial numbers.

This means that none of your Acrobat or CC serial numbers are expiring in November 2018.

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
September 25, 2018

Moving this discussion to the Deployment for Creative Cloud for Team, Enterprise, & CS forum.

S
sueg93200227
Participant
May 7, 2019

Hi Jeff: So you moved the discussion to the deployment for the creative cloud for team, enterprise, and CS forum, yet I can't find the discussion now or any answers there may be to the question. Can you please direct me to where you moved it to, or the name of the discussion? Thanks, Sue

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