AI Generate stop working in Photoshop with Shared Device license

Report · Feb 28, 2025

AI Generate stop working in Photoshop on February 12 2025 for Shared Device License users.

Generate ... menus are still available with new package installation.

The Generate process showing progress bar then stopped with "This feature is not available" error.

It is really confusing for the users, since this feature was used since Photoshop 2024 was released.

The Creative Cloud Shared Device Access for Higher Education includes Firefly, but showing status " We are sorry. Something went wrong..." in Product tab of Admin Console.

Report · Feb 28, 2025

Hi @marinav995945,

Thank you for reaching out.

Upon review, I can confirm that the Adobe ID used to post this query is associated with an active Enterprise plan.

Please note that Shared Device Licenses (SDL) do not include access to Firefly's generative AI features, as they only provide desktop applications and do not support cloud-based services. To enable Firefly’s generative AI capabilities, users must be assigned either a Named User License (NUL) with an eligible Creative Cloud plan or an Adobe Express license.

For more details, please refer to the Shared Device License FAQ.

Please let me know if you any additional questions.

Regards,

^AN

Report · Feb 28, 2025

The question is why this feature stopped working without any announcement from Adobe and in the middle of semester and the budgeting year? And why immediate remediation of this issue was not offered to educational institutions?