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Participant
December 28, 2015
Question

All users has lost access to all creative cloud products. I see a message stating that the product name has changed to Creative Cloud All Aps. I'm not sure what to do. Our agency has already paid in full for creative cloud.

  • December 28, 2015
  • 1 reply
  • 250 views

All of our users have lost access to all creative cloud product.  I see a message stating that the product name has changed to creative clouse all aps.  I'm not sure if I should deploy this new product

as a new purchase.   We have already purchase creative cloude for teams.

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    1 reply

    puneeta23771395
    Participating Frequently
    December 29, 2015

    Hi,

    Please create serialization file and run it on user's machine. You can refer to following link for that.

    https://helpx.adobe.com/creative-cloud/packager/create-license-file.html