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2

Allow non-admin to update and install apps

Community Beginner ,
Feb 17, 2020 Feb 17, 2020

We created a package for Creative Cloud Desktop app in the Admin Console and enabled "Allow non-admin to update and install apps". This was deployed to machines and Non-admin users were able to install the apps they required. An update then came out for Creative Cloud Desktop app. When users launched the Desktop app it started updating. It got to 2% then bought up a UAC prompt. Our non-admin users were unable to enter creds that worked so the update failed and desktop app wouldn't launch.
To stop the desktop app from trying to update on it's own we added SelfUpdate false into the ServiceConfig.xml file. This stopped desktop app from trying to update but then when users tried to install apps from the apps panel it started bringing up a UAC prompt. 

Does anyone know of a reliable way to get Creative Cloud working for non-admin users? We're currently deploying version 5.0.0.354 to users. 

TOPICS
Deploy and package apps , Teams
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correct answers 1 Correct answer

Adobe Employee , Feb 25, 2020 Feb 25, 2020

Thank you for sharing the case number. I reviewed it and checked with the tech and got the following response: "We educated the customer to check the group policy as non-admins can install the software but until windows installer has permission we cannot install anything on the system". 

The case is still open and awaiting your response. If the issue is still unresolved, so kindly contact our support team by replying to the email which you receive from Adobe related to the above case or can init

...
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Community Beginner ,
Dec 21, 2023 Dec 21, 2023

What is your configuration to deploy Adobe packages or is there a version offthe admin console that could be the key to updates without admin privledges.

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Community Expert ,
Dec 21, 2023 Dec 21, 2023

You need to create an installer for the creative cloud desktop app, that gets authorized to install and update Adobe Creative Cloud programs without local admin privileges. https://helpx.adobe.com/enterprise/using/customize-creative-cloud-app.html

 

The admin console is only used to create and download the installer. 

 

This solution is probly best suited for small teams. 

ABAMBO | Hard- and Software Engineer | Photographer
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Community Beginner ,
Dec 21, 2023 Dec 21, 2023
LATEST

Current ServiceConcig.xml. None of this was changed and this was what was created whe I made the Acrobat and CC package for the managed install. I'm trying to remember where I did this from.

 

<config>
<panel>
<name>AppsPanel</name>
<visible>true</visible>
</panel>
<panel>
<name>FilesPanel</name>
<masked>false</masked>
</panel>
<panel>
<name>MarketPanel</name>
<masked>false</masked>
</panel>
<feature>
<name>SelfServeInstalls</name>
<enabled>true</enabled>
</feature>
<feature>
<name>BrowserBasedAuthentication</name>
<enabled>false</enabled>
</feature>
<feature>
<name>SelfServePluginsInstall</name>
<enabled>true</enabled>
</feature>
<feature>
<name>AppsAutoUpdate</name>
<enabled>true</enabled>
</feature>
<feature>
<name>AdobeFallbackForAUSST</name>
<enabled>false</enabled>
</feature>
<feature>
<name>AppsCategories</name>
<enabled>false</enabled>
<data>
<categories>
<category>beta-apps</category>
</categories>
</data>
</feature>
</config>

 

As far as I can tell, selfserveinstalls should could for creative cloud for non-admins correct?

<config>
	<panel>
		<name>AppsPanel</name>
		<visible>true</visible>
	</panel>
	<panel>
		<name>FilesPanel</name>
		<masked>false</masked>
	</panel>
	<panel>
		<name>MarketPanel</name>
		<masked>false</masked>
	</panel>
	<feature>
		<name>SelfServeInstalls</name>
		<enabled>true</enabled>
	</feature>
	<feature>
		<name>BrowserBasedAuthentication</name>
		<enabled>false</enabled>
	</feature>
	<feature>
		<name>SelfServePluginsInstall</name>
		<enabled>true</enabled>
	</feature>
	<feature>
		<name>AppsAutoUpdate</name>
		<enabled>true</enabled>
	</feature>
	<feature>
		<name>AdobeFallbackForAUSST</name>
		<enabled>false</enabled>
	</feature>
	<feature>
		<name>AppsCategories</name>
		<enabled>false</enabled>
		<data>
			<categories>
				<category>beta-apps</category>
			</categories>
		</data>
	</feature>
</config>

 

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Community Beginner ,
Dec 21, 2023 Dec 21, 2023

We roll ou through MECM and we created a package the incldues creative cloud and Adobe Acrobat that allows Adobe to update without needing an admin to update the programs. my package removes the old version and isntalls CC and Acrobat. It did initially update Creative Cloud on it's own fine, but this latest update, required an admin to put in credentials to update. If the user is local admin or part of an admin group, no issues.

 

The only workaround for now I can think of is to set up a new Adobe CC deployment that updates all Creative Clouds to the latest version when it's released. But based on how we created the package from Adobe, we shouldn't have to do this.

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