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csteelatgburg
Known Participant
August 22, 2013
Question

An error has occurred during download. Please try again later.

  • August 22, 2013
  • 1 reply
  • 3313 views

Starting yesterday whenever I try to create a package I receive the following error:

An error has occurred during download. Please try again later.

The error appears with a yellow exclamation point next to each of the titles included in a package. I also receive the error on machines that I have used to package previously and have caches of the programs already. Is anyone else seeing this issue?

Thanks.

    This topic has been closed for replies.

    1 reply

    Romsinha-9KMEUt
    Adobe Employee
    Romsinha-9KMEUt
    Adobe Employee
    August 22, 2013

    Hi csteelatgburg,

    Please review the given kb: http://helpx.adobe.com/creative-cloud/kb/troubleshoot-cc-installation-download.html#Download products and updates indicating possible reasons for download issues..

    Regards,

    Romit Sinha

    C
    csteelatgburgAuthor
    Known Participant
    August 23, 2013

    The referenced KB article is for the creative cloud application and not the packager. The issue I'm having is with the Creative Cloud Packager.

    saranshkatariya
    Adobe Employee
    saranshkatariya
    Adobe Employee
    August 26, 2013

    Hi,

    Which CCP version are you using?? Please share the PDApp.log file. If you are a mac user, the file is formed at user/Library/Logs/PDApp.log. If you are a windows user, the file is formed in user's temp location (%temp%).

    Thanks,

    Saransh Katariya | Adobe

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