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notoriousruz
Participant
March 28, 2016
Answered

Any fix for this error, I can't login to the site or the app --> Another user is currently logged in. In order to sign in, please clear your cookies and restart your browser.

  • March 28, 2016
  • 1 reply
  • 16529 views

I was troubleshooting 'error 49' updating issue when during the process I got logged out and couldnt log back in, any help would be greatly appreciated. It's an enterprise account.

cheers

    This topic has been closed for replies.
    Correct answer AnkitTech101

    Thanks so much ankising but alas it is not this account that is giving me trouble but my work enterprise account which has a different login. I can't login to comment on the enterprise account:( Sorry I should have made that clear at the start, I was hoping for a generic fix.


    Hi notoriousruz‌,

    It was your work account that I tracked down and made changes to.

    So please test it out for me so we can verify if it is working.

    Thanks.

    1 reply

    AnkitTech101
    Adobe Employee
    AnkitTech101
    Adobe Employee
    March 28, 2016

    Hi notoriousruz‌,

    In order to resolve this issue, please go to www.adobe.com on your machine and check if you are able to access it. In case you are able to access it, please click on your name in the top right and choose sign out.

    Once signed out, please sign back in with your Enterprise ID.

    In case on trying to access www.adobe.com , you keep getting the same error " Another user is currently logged in. In order to sign in, please clear your cookies and restart your browser" , please clear your browser Cache and Cookies and then close out of your browser and launch it again and try logging into the Adobe website with your Enterprise ID. If none of this works, please try logging in on a different browser and see if it works for you.

    Thanks

    N
    notoriousruzAuthor
    Participant
    March 28, 2016

    Thanks ankising, I tried all of these things but none of them worked, I am unable to sign in through the CC desktop app also.

    AnkitTech101
    Adobe Employee
    AnkitTech101
    Adobe Employee
    March 28, 2016

    Thank you for your feedback. Could you please try logging on again?

    I have reset your account in the back-end.

    Could you please try accessing it now and see if you still continue to face the same issues?

    Thanks

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