App shut down

Forum|Forum|4 years ago
December 19, 2021
3 replies
1608 views

Hello, every time I'm trying start any application it shuts down immediately after loading screen. Earlier it worked without a problem. Please help.

File sync

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Nancy OShea

Community Expert

If you're on Windows, right-click on Start menu or Desktop icon and select More > Run as Administrator.

Nancy O'Shea— Product User & Community Expert

B

Basia22088176yn37Author

Participating Frequently

When it comes to open app Adobe CC as administrator, that doesn't help

Nancy OShea

Community Expert

Make sure your computer meets the minimum CPU & GPU requirements. Most Creative Cloud apps work on:

Windows 10 versions 21H1, 20H2, 2004, and 1909 (LTSB branches are not supported);
macOS 12 (Monterey), macOS 11 (Big Sur), macOS 10.16 or 10.15 (Catalina)

- https://helpx.adobe.com/creative-cloud/system-requirements.html

Get the latest graphics drivers from the card manufacturer's website.

Nancy O'Shea— Product User & Community Expert

Peru Bob

Community Expert

Did you use the Cleaner Tool?

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Also,

What are the complete computer specs, including hard drives (how many, what kind, what is on each, what capacity, and how full)?

If NVIDIA graphics, make sure to use the latest Studio Driver from NVIDIA (NOT the Game Driver).