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Kheleth
Kheleth
Participant
June 4, 2015
Question

Application startup loop Acrobat Pro 11.0.11

  • June 4, 2015
  • 2 replies
  • 836 views

Hi.

I am building a package to deploy Acrobat 11.0.0 with an .msi and .mst file.

After that I install 11.0.11 .msp file.

All seems to go fine, but when I try to start up Acrobat, it starts up acrobat.exe and Pdapp.exe then immediately crashes them, starts them up again, crashes again etc.

Anyone have an idea what is going on?

This topic has been closed for replies.

2 replies

Kheleth
KhelethAuthor
Participant
June 10, 2015

Solved the problem.

I had to put in a pause step between the base installation and the update installation, probably some background process hadn't finished before trying to apply the update.

EnterpriseHelp
Community Manager
EnterpriseHelpCommunity Manager
Community Manager
June 4, 2015

Try to narrow down the issue.

  1. Install the vanilla 11.0 and see if there's a problem.
  2. If not, on a clean machine install 11.0 plus the update and see if there's a problem.

Now you know whether the mst, chaining method, or cmd line you used with the mst is the issue.

pdapp is associated with licensing.

Ben

Kheleth
KhelethAuthor
Participant
June 5, 2015

The problem is that I can't recreate the problem manually, it only comes when doing silent install from SCCM.

I ran the same installations steps manually, then it worked fine:

Execute-MSI -Action Install -Path "$dirFiles\Adobe_Acrobat_11.0.0_MUI.msi" -Transform "$dirFiles\Adobe_Acrobat_11.0.0_MUI.mst"

Copy-Item -Path "$dirFiles\Adobe_Acrobat_11.0.0_MUI" -Destination "C:\Program Files (x86)\Adobe\Acrobat 11.0\Setup Files\{AC76BA86-1033-FFFF-BA7E-000000000006}\" -Force

Execute-MSI -Action Patch -Path "$dirFiles\AcrobatUpd11011.msp"

I'm thinking that maybe I need to put a pause before it installs the .msp package, maybe it needs a little time before the 11.0.0 is actually finishing some abckground process or something.

The problem doesn't arise when I only apply the update from SCCM, i.e to clients that already have acrobat 11.0.10 installed since before, the problem only comes for complete installlations...

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