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A
Ani@NDN
Participant
December 19, 2022
Answered

Are my Libraries lost?

  • December 19, 2022
  • 3 replies
  • 423 views

I dont know the details but the email from which I am writing now used to have a different licence/plan (within the same organisation)

I suddenly today got an information my plan has expired... I informed the company I work for - they said "that is strange, here now your email is assigned to our team account and you have all licences"

Great 🙂 - but libraries are gone and I understand they probably were assigned that other licence/plan (?) 

I never had the chance to export them and my question is - is there any way to get them? Who to contact? 

Help

This topic has been closed for replies.
Correct answer Ani@NDN

hey Guys, thanks for help and assistance. 
What I did is to log out from Creative Cloud and close all programs (it really didnt want to go witout a fight so I forced it)... log in again and there I had two options

- the company one

- private (?) one 
Chose the private and it had no licence so I couldn't use the apps but I clicked "free trial" 
Got in, had the libraries!! so I exported them logged out and in with the team licence and poof i imported them back 🙂
I dont know why libraries stayed on private and didnt on corporate - while it is the same email. Doubt it can help anyone else but this is my story. 

3 replies

A
Ani@NDNAuthorCorrect answer
Participant
December 20, 2022

hey Guys, thanks for help and assistance. 
What I did is to log out from Creative Cloud and close all programs (it really didnt want to go witout a fight so I forced it)... log in again and there I had two options

- the company one

- private (?) one 
Chose the private and it had no licence so I couldn't use the apps but I clicked "free trial" 
Got in, had the libraries!! so I exported them logged out and in with the team licence and poof i imported them back 🙂
I dont know why libraries stayed on private and didnt on corporate - while it is the same email. Doubt it can help anyone else but this is my story. 

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    December 20, 2022

    thanks for the follow-up.

      Abambo
      Community Expert
      AbamboCommunity Expert
      Community Expert
      December 20, 2022

      Was your plan that expired a Teams or Enterprise plan or an individual plan?

       

      If it was an individual plan, you can contact Adobe customer care for assistance in securing your data.

       

      If it was a Teams plan, and you got assigned a new Teams plan under the same ID, it should still be good, except when the admins of that plan decided to delete your data beforehand. You need to talk to your plans admins for this.

      ABAMBO | Hard- and Software Engineer | Photographer
      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      December 19, 2022

      this should be handled by the plan adminstrator.

       

      if the plan admin needs help, they should open the support tab on their admin console > start chat or start case or request expert session. https://helpx.adobe.com/enterprise/using/support-and-expert-services.html

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