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Are we charged for products that have no assigned users?

New Here ,
Apr 19, 2022 Apr 19, 2022

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I can't see where to cancel a product. We have photoshop, we removed the user so it says 0 of 1 licenses used.

 

If this put charges on hold we could leave it until we need it in future, if the monthly charge still carries on, how do I cancel the product?

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correct answers 1 Correct answer

Adobe Employee , Apr 21, 2022 Apr 21, 2022

Hi Chris,

 

We are sad to see you go & We understand that you do not want to use the license and want to stop using it. 

 

For cancellation of Creative Cloud for Teams licenses, You will have to contact support for further assistance. There is an option of connecting with the chat support as well, You can initiate the chat by clicking here.

 

Hope this helps.

Charles 

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LEGEND ,
Apr 19, 2022 Apr 19, 2022

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I believe you are charged, and it's annual not monthly. In your renewal window you can reduce the license count; otherwise you pay continuously for your pool of licenses on an annual basis. 

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New Here ,
Apr 19, 2022 Apr 19, 2022

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Ah I see, so it's not possible to cancel a product within the yearly paid license? Not expecting a refund, just for tidyiness sake.

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Adobe Employee ,
Apr 21, 2022 Apr 21, 2022

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Hi Chris,

 

We are sad to see you go & We understand that you do not want to use the license and want to stop using it. 

 

For cancellation of Creative Cloud for Teams licenses, You will have to contact support for further assistance. There is an option of connecting with the chat support as well, You can initiate the chat by clicking here.

 

Hope this helps.

Charles 

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