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As an Adobe Admin, If I remove a user, how long is their adobe cloud information retained?

New Here ,
Jun 16, 2023 Jun 16, 2023

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I'd like to delete some users from our Org, but I don't want to delete their cloud data.
It looks like data is retained for at least two weeks, but I was wondering if there's an official retention period.

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correct answers 1 Correct answer

Adobe Employee , Jun 16, 2023 Jun 16, 2023

@AU-David 

It seems your org is migrated to ESM, so you can claim the data from the admin console while removing the users. However, per my knowledge and the new policy, the data will be available in the console for 30 days. 

Please check this help document for more details: https://helpx.adobe.com/in/enterprise/using/asset-reclamation.html.

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Community Expert ,
Jun 16, 2023 Jun 16, 2023

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<moved from cc services>

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Adobe Employee ,
Jun 16, 2023 Jun 16, 2023

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@AU-David 

It seems your org is migrated to ESM, so you can claim the data from the admin console while removing the users. However, per my knowledge and the new policy, the data will be available in the console for 30 days. 

Please check this help document for more details: https://helpx.adobe.com/in/enterprise/using/asset-reclamation.html.

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