Assign user to CC

[mohammedy58943493]

Hi,

Just assigned a user to CC. Normally it works like a charm, but now the user doesn't have access to the apps, even though I assign all apps to the user. 

Can somebody help, we are in a rush!

[kglad]

did they check their email (including spam folder)?

if so, and adequate time for reception has passed, open the support tab on your admin console > start chat or start case or request expert session. https://helpx.adobe.com/enterprise/using/support-and-expert-services.html

<moved from cc services>

[Abambo]

Is you problem connected to this? https://community.adobe.com/t5/enterprise-teams-discussions/creative-cloud-message-quot-you-don-t-ha...

[Ashish_Harrison · Accepted solution]

Hi @mohammedy58943493 if you have recently renewed your contract and getting this error, please connect with Adobe Support.

Sometimes due to high volume, the Provisioning gets delayed, and after 6 hours the issue persists I suggest you please connect with Ent Supp.
Thanks!