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Assign user to CC

New Here ,
Feb 06, 2023 Feb 06, 2023

Hi,


Just assigned a user to CC. Normally it works like a charm, but now the user doesn't have access to the apps, even though I assign all apps to the user. 

 

Can somebody help, we are in a rush!

 

 

 

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correct answers 1 Correct answer

Adobe Employee , Feb 06, 2023 Feb 06, 2023

Hi @mohammedy58943493 if you have recently renewed your contract and getting this error, please connect with Adobe Support.

Sometimes due to high volume, the Provisioning gets delayed, and after 6 hours the issue persists I suggest you please connect with Ent Supp.
Thanks!

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Community Expert ,
Feb 06, 2023 Feb 06, 2023

did they check their email (including spam folder)?

 

if so, and adequate time for reception has passed, open the support tab on your admin console > start chat or start case or request expert session. https://helpx.adobe.com/enterprise/using/support-and-expert-services.html

 

<moved from cc services>

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Community Expert ,
Feb 06, 2023 Feb 06, 2023

Is you problem connected to this? https://community.adobe.com/t5/enterprise-teams-discussions/creative-cloud-message-quot-you-don-t-ha...

ABAMBO | Hard- and Software Engineer | Photographer
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Adobe Employee ,
Feb 06, 2023 Feb 06, 2023
LATEST

Hi @mohammedy58943493 if you have recently renewed your contract and getting this error, please connect with Adobe Support.

Sometimes due to high volume, the Provisioning gets delayed, and after 6 hours the issue persists I suggest you please connect with Ent Supp.
Thanks!

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Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines