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Assign user to CC

New Here ,
Feb 06, 2023 Feb 06, 2023

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Hi,


Just assigned a user to CC. Normally it works like a charm, but now the user doesn't have access to the apps, even though I assign all apps to the user. 

 

Can somebody help, we are in a rush!

 

 

 

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correct answers 1 Correct answer

Adobe Employee , Feb 06, 2023 Feb 06, 2023

Hi @mohammedy58943493 if you have recently renewed your contract and getting this error, please connect with Adobe Support.

Sometimes due to high volume, the Provisioning gets delayed, and after 6 hours the issue persists I suggest you please connect with Ent Supp.
Thanks!

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Community Expert ,
Feb 06, 2023 Feb 06, 2023

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did they check their email (including spam folder)?

 

if so, and adequate time for reception has passed, open the support tab on your admin console > start chat or start case or request expert session. https://helpx.adobe.com/enterprise/using/support-and-expert-services.html

 

<moved from cc services>

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Community Expert ,
Feb 06, 2023 Feb 06, 2023

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Is you problem connected to this? https://community.adobe.com/t5/enterprise-teams-discussions/creative-cloud-message-quot-you-don-t-ha...

ABAMBO | Hard- and Software Engineer | Photographer

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Adobe Employee ,
Feb 06, 2023 Feb 06, 2023

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Hi @mohammedy58943493 if you have recently renewed your contract and getting this error, please connect with Adobe Support.

Sometimes due to high volume, the Provisioning gets delayed, and after 6 hours the issue persists I suggest you please connect with Ent Supp.
Thanks!

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