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Massimo5EC2
Participating Frequently
September 4, 2020
Answered

AUSST - Latest Products and Packages issue and Alternate Fallback download

  • September 4, 2020
  • 3 replies
  • 3601 views

Hi All,

 

I have just recently setup the AUSST cache server and it is working fine and client machines have the AdobeUpdate.override file saved in the relevant AAMUpdater folder as per adobes setup instructions i followed. I initially ran a fresh sync which ran fine and now have a schedule task to run an incremental sync to download the latest packages and updates to our AUSST server. Most applications and updates are getting the latest updates and packages wen updating from creative cloud but i noticed a few applicates ie Animate and photoshop that error out, when i browse to the location i get a 404 error File or directroy not found, this appears in both windows and mac folder structure for the Application.json,aamdownload directory. Any ideas on why this does not contain the relevant settings and details? ie http://ausstserver/updates/ACC/services/ffc/packages/PHSP/21.2.2/osx10-64/Application.json.aamdownload .

 

Also any ideas if there is a way to set an alternate fallback method as i noticed when the overides file is on the client machine, if the AUSST server is down it doesnt fallback to the adobes web servers/content servers to download if the cache server is down.

 

Many Thanks

 

 

    This topic has been closed for replies.
    Correct answer ___Dom___

    Hi Dominic,Bani and Lata

    Thanks for your reply.Do you have an update on when this/new version of AUSST be available that will rectify this issue? Also do you have the command that you can send through to us that will allow us to clean/remove obsolete updates and packages of the adobe products downloaed on out AUSST Server, i still want to have all products available but i do not want to keep old products and updates if they have been superseeded. We have a scheduled task that downloades incremental updates to our AUSST server so i would like to add this cleanup task to this schedule task as well.

     

    Also do you have an answer on having a fallback mechanism in ausst utility if it cannot contact the local AUSST server so at least it can download the updates via adobes servers directly?

     

    Many Thanks


    Sorry for the delay in replying. The --cleanup option can be used to remove in-between updates if the SAP codes are provided for all products you wish to keep, for example:

    AdobeUpdateServerSetupTool --cleanup --filterProducts="PHSP"

    This will retain the latest version of all available releases of Photoshop (22.0.1, 22.0 and 21.2.4).

    SAP codes can be seen on this page: https://helpx.adobe.com/enterprise/admin-guide.html/uk/enterprise/kb/apps-deployed-without-base-versions.ug.html

    3 replies

    M
    Massimo5EC2Author
    Participating Frequently
    December 3, 2020

    Hi Dom,

     

    Thanks for getting back to me, i currently have a powershell script that downloads the incremental updates once a week to our AUSST server. The code used is listed below. How then will i add all these codes/commands in the same powershell script so it keeps the most recent updates but deletes obsolete updates, can you please assist me? Or can we do this in a separate powershell script, if so can you please assist?

     

    I have also attached a screenshot of the iis webpage that lists all products from our AUSST server, do we also need to include all these products?

    cd "C:\AUSST\"

    .\AdobeUpdateServerSetupTool.exe --root="D:\Updates\" --incremental | Out-String

     

    Many Thanks

    ___Dom___
    Community Manager
    ___Dom___Community Manager
    Community Manager
    December 30, 2020

    To keep the applications which were previously synchronised and remove unnecessary versions, you can specify all required applications on the command line, or in an XML file.

    The list of applications can be found on this page: https://helpx.adobe.com/enterprise/admin-guide.html/enterprise/kb/apps-deployed-without-base-versions.ug.html
    To use the --cleanup option, construct a list of which applications you want to keep, for example:

    AdobeUpdateServerSetupTool.exe --root="D:\Updates\" --incremental --cleanup --filterProducts="PHSP, ILST,IDSN"

    You should only need to specify the applications themselves in the main table on that page; other components are also synchronised, but these will remain.

    Further details in our documentation here: https://helpx.adobe.com/enterprise/admin-guide.html/enterprise/using/ausst-common-use-cases.ug.html 

    Also, you can find a document with more examples of filtering here: https://documentcloud.adobe.com/link/track?uri=urn:aaid:scds:US:e8469bbb-bb8a-4286-ac89-97b1340b35de 

      latag2810
      Community Manager
      latag2810Community Manager
      Community Manager
      September 7, 2020

      Hi,

      We need to check the log files to find out what is causing this error. Can you please share the log files with us?

      Use the adobe log collector tool (https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html) to do so. 

      We will review the log files and get back to you with a resolution accordingly. Thanks!

        M
        Massimo5EC2Author
        Participating Frequently
        September 9, 2020

        Hi Lata,

         

        Thanks for contacting me, as discussed in this post after 4 attempts it seemed to rectify itself so id say this was probably an issue on Adobe's end. 

         

        Can you please find out in your Deveploment team if Adobe will have the option for us to enable to fallback to adobe direct download servers if the AUSST is unavailable when using override files on mac and windows machines. This is because if the AUSST server is down or if there is an issue where it cannot sync with adobe's server the clients creative cloud app will just hang and error out after 20 minutes which isnt very well designed as you should always have a fallback mechnaism if it cannot contact the local AUSST server so at least it can download the updates via adobes servers directly.

         

        Also can you please find out when a GUI version of this tool will be made available as the command line is very limited in what you can do.

         

        Many Thanks

        A
        aixlic
        Participant
        September 10, 2020

        Hello ,

        We will have to check the log files to find out the cause for this error. Can you please share the log files with us?

        You may use the adobe log collector tool (https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html). 

        We will check the log files and get back to you with a solution accordingly. Thanks!


        How do I send them to you?

        community_noreply@adobe.com will not work, right?

         

        And this is what I get when I try to send them with this message.

         

        A
        aixlic
        Participant
        September 4, 2020

        I also have problem with my AUSST, it began this week. I get an error when clients try to update the latest Illustrator and when i run a server incremental/refresh it ends with 55 errors.

        M
        Massimo5EC2Author
        Participating Frequently
        September 7, 2020

        Hi Aixlic, I had to re do the incremental sync 3 times before it seemed to fix the issues, but it shouldnt be doing this regardless and not aure baout you but it takes me about 8 hours to complete an incremental sync.

         

        It would be nice if adobe came up with a better AUSST tool with a GUI as the command line tool is very limited and also i am waiting for it to support an downloading updates from the internet if the AUSST server is down (errors out) as it wont update if you are using this with overrides files deployed to your client machine/s.

         

         

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