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AUSST-RUM not updating Reader as expected

Community Beginner ,
Dec 04, 2018 Dec 04, 2018

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Hello,

I don't need links to the AUSST and RUM setup pages, I have read your documentation thoroughly

I am able to grab updates for most products from my on-prem AUSST server.

My understanding is that it is supposed to apply security updates to Reader and Acrobat within the same release, but RUM is not updating Reader.

Client has Reader version 2019.008.20071, AUSST has both AcroRdrDCUpd1900820081.msp and AcroRdrDCUpd1900820081_incr.msp available. 

When running Remote Update Manager on the client, it tells me no updates are available and returns code (0).

Please advise.

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Adobe Employee ,
Dec 05, 2018 Dec 05, 2018

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This can happen if the EULA has not been accepted. Try relaunching Reader - it should give you the option to accept the EULA or apply settings from a Customization Wizard *.mst - then try RUM again.

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Community Beginner ,
Dec 05, 2018 Dec 05, 2018

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Thank you for the reply.  The installed Reader package referenced in the original post has had the EULA suppressed via the Customization Wizard.

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Community Beginner ,
Dec 05, 2018 Dec 05, 2018

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As an additional test, I just reinstalled the reader package without the transform applied, accepted the EULA, and am still seeing the same behavior.

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Adobe Employee ,
Dec 06, 2018 Dec 06, 2018

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If you use the --action=list parameter, is that update shown?

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New Here ,
Dec 06, 2018 Dec 06, 2018

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I'm having the same issue (except I receive error code 2, though it has the same written message), as I commented on my own thread. I tried this parameter and do not see anything listed. Same error as in my own thread.

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Community Beginner ,
Dec 06, 2018 Dec 06, 2018

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No.  It does not show with or without the --action=list parameter.

Below are the logs that are output on the client machine:

Command

\RemoteUpdateManager.exe --action=list

Log:

12/06/18 08:50:05:327 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 6904 |


12/06/18 08:50:05:327 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 6904 | ##################################################

12/06/18 08:50:05:327 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 6904 | ##################################################

12/06/18 08:50:05:327 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 6904 | Launching the RemoteUpdateManager...

12/06/18 08:50:05:327 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 6904 | RemoteUpdateManager version is : 2.2.0.2

12/06/18 08:50:05:331 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 6904 | **************************************************

12/06/18 08:50:05:331 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 6904 | Initializing UpdaterCore Library...

12/06/18 08:50:05:454 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 6904 | UpdaterCore library initialized successfully.

12/06/18 08:50:05:455 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 6904 | The FFC override url derived from redirection file is ...(http://MyRedactedUrl:80/Adobe/ACC/services/ffc/products/ffc.xml)

12/06/18 08:50:05:457 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | HDPIM | 6904 | Inside hdpimCreateSession

12/06/18 08:50:05:457 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | HDPIM | 6904 | Entering into 'createHDPIMSession'

12/06/18 08:50:05:457 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | HDPIM | 6904 | new session '{78A14841-E67F-4683-9805-3D319CA8EA22}' created

12/06/18 08:50:05:457 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | HDPIM | 6904 | Exiting hdpimCreateSession, new session ID is '{78A14841-E67F-4683-9805-3D319CA8EA22}'

12/06/18 08:50:05:457 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 6904 | **************************************************

12/06/18 08:50:05:457 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 6904 | Starting UpdaterCore CheckForUpdate...

12/06/18 08:50:05:777 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 6904 | CheckForUpdates completed successfully.

12/06/18 08:50:05:777 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 6904 | **************************************************

12/06/18 08:50:05:777 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 6904 | Starting UpdaterCore DownloadUpdates...

12/06/18 08:50:35:513 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | HDPIM | 6904 | Inside hdpimGetProductInstallStatus with Query <DriverInfo><ProductInfo><SAPCode>CCXP</SAPCode><CodexVersion>2.5.2</CodexVersion><Platform>win32</Platform></ProductInfo><RequestInfo></RequestInfo></DriverInfo>


12/06/18 08:50:35:515 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | HDPIM | 6904 | Exiting hdpimGetProductInstallStatus with status '0'

12/06/18 08:50:35:515 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | HDPIM | 6904 | Inside hdpimGetProductInstallStatus with Query <DriverInfo><ProductInfo><SAPCode>COSY</SAPCode><CodexVersion>4.0.1</CodexVersion><Platform>win32</Platform></ProductInfo><RequestInfo></RequestInfo></DriverInfo>


12/06/18 08:50:35:517 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | HDPIM | 6904 | Exiting hdpimGetProductInstallStatus with status '0'

12/06/18 08:50:35:517 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | HDPIM | 6904 | Inside hdpimGetProductInstallStatus with Query <DriverInfo><ProductInfo><SAPCode>LIBS</SAPCode><CodexVersion>3.0.13</CodexVersion><Platform>win32</Platform></ProductInfo><RequestInfo></RequestInfo></DriverInfo>


12/06/18 08:50:35:518 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | HDPIM | 6904 | Exiting hdpimGetProductInstallStatus with status '0'

12/06/18 08:50:35:522 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 6904 | No updates found in HUM reponse

12/06/18 08:50:35:524 | [WARN] | | AAMEE | Utilities | RemoteUpdateManager | | | 6904 | Failed to enumerate folder (C:\Users\rmciver\AppData\Local\Adobe\RemoteUpdateManager_Downloads) while cleaning up downloaded HD updates ...

12/06/18 08:50:35:524 | [WARN] | | AAMEE | Utilities | RemoteUpdateManager | | | 6904 | Failed to cleanup some obselete update media downloaded at (C:\Users\rmciver\AppData\Local\Adobe\RemoteUpdateManager_Downloads)

12/06/18 08:50:35:524 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 6904 | No new applicable Updates. Seems like all products are up-to-date.

12/06/18 08:50:35:526 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 6904 | **************************************************

12/06/18 08:50:35:633 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | HDPIM | 6904 | Inside hdpimTerminateSession

12/06/18 08:50:35:633 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | HDPIM | 6904 | Exiting hdpimTerminateSession, successfully closed session '0'

12/06/18 08:50:35:635 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 6904 | ##################################################

12/06/18 08:50:35:635 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 6904 | Ending the RemoteUpdateManager Return Code (0)

12/06/18 08:50:35:635 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 6904 | ##################################################

12/06/18 08:50:35:635 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 6904 | ##################################################

12/06/18 08:50:35:635 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 6904 |

Command

\RemoteUpdateManager.exe

Log:

12/06/18 08:51:43:592 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 10576 |


12/06/18 08:51:43:592 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 10576 | ##################################################

12/06/18 08:51:43:592 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 10576 | ##################################################

12/06/18 08:51:43:593 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 10576 | Launching the RemoteUpdateManager...

12/06/18 08:51:43:593 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 10576 | RemoteUpdateManager version is : 2.2.0.2

12/06/18 08:51:43:598 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 10576 | **************************************************

12/06/18 08:51:43:598 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 10576 | Initializing UpdaterCore Library...

12/06/18 08:51:43:725 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 10576 | UpdaterCore library initialized successfully.

12/06/18 08:51:43:726 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 10576 | The FFC override url derived from redirection file is ...(http://MyRedactedUrl:80/Adobe/ACC/services/ffc/products/ffc.xml)

12/06/18 08:51:43:728 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | HDPIM | 10576 | Inside hdpimCreateSession

12/06/18 08:51:43:728 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | HDPIM | 10576 | Entering into 'createHDPIMSession'

12/06/18 08:51:43:728 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | HDPIM | 10576 | new session '{8E646FD6-1CF4-4E15-9589-DACCD06EBC95}' created

12/06/18 08:51:43:728 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | HDPIM | 10576 | Exiting hdpimCreateSession, new session ID is '{8E646FD6-1CF4-4E15-9589-DACCD06EBC95}'

12/06/18 08:51:43:728 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 10576 | **************************************************

12/06/18 08:51:43:728 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 10576 | Starting UpdaterCore CheckForUpdate...

12/06/18 08:51:44:059 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 10576 | CheckForUpdates completed successfully.

12/06/18 08:51:44:059 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 10576 | **************************************************

12/06/18 08:51:44:059 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 10576 | Starting UpdaterCore DownloadUpdates...

12/06/18 08:52:13:765 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | HDPIM | 10576 | Inside hdpimGetProductInstallStatus with Query <DriverInfo><ProductInfo><SAPCode>CCXP</SAPCode><CodexVersion>2.5.2</CodexVersion><Platform>win32</Platform></ProductInfo><RequestInfo></RequestInfo></DriverInfo>


12/06/18 08:52:13:767 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | HDPIM | 10576 | Exiting hdpimGetProductInstallStatus with status '0'

12/06/18 08:52:13:767 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | HDPIM | 10576 | Inside hdpimGetProductInstallStatus with Query <DriverInfo><ProductInfo><SAPCode>COSY</SAPCode><CodexVersion>4.0.1</CodexVersion><Platform>win32</Platform></ProductInfo><RequestInfo></RequestInfo></DriverInfo>


12/06/18 08:52:13:768 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | HDPIM | 10576 | Exiting hdpimGetProductInstallStatus with status '0'

12/06/18 08:52:13:769 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | HDPIM | 10576 | Inside hdpimGetProductInstallStatus with Query <DriverInfo><ProductInfo><SAPCode>LIBS</SAPCode><CodexVersion>3.0.13</CodexVersion><Platform>win32</Platform></ProductInfo><RequestInfo></RequestInfo></DriverInfo>


12/06/18 08:52:13:770 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | HDPIM | 10576 | Exiting hdpimGetProductInstallStatus with status '0'

12/06/18 08:52:13:774 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 10576 | No updates found in HUM reponse

12/06/18 08:52:13:780 | [WARN] | | AAMEE | Utilities | RemoteUpdateManager | | | 10576 | Failed to enumerate folder (C:\Users\rmciver\AppData\Local\Adobe\RemoteUpdateManager_Downloads) while cleaning up downloaded HD updates ...

12/06/18 08:52:13:780 | [WARN] | | AAMEE | Utilities | RemoteUpdateManager | | | 10576 | Failed to cleanup some obselete update media downloaded at (C:\Users\rmciver\AppData\Local\Adobe\RemoteUpdateManager_Downloads)

12/06/18 08:52:13:780 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 10576 | No new applicable Updates. Seems like all products are up-to-date.

12/06/18 08:52:13:782 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 10576 | **************************************************

12/06/18 08:52:13:892 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | HDPIM | 10576 | Inside hdpimTerminateSession

12/06/18 08:52:13:892 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | HDPIM | 10576 | Exiting hdpimTerminateSession, successfully closed session '0'

12/06/18 08:52:13:894 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 10576 | ##################################################

12/06/18 08:52:13:894 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 10576 | Ending the RemoteUpdateManager Return Code (0)

12/06/18 08:52:13:894 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 10576 | ##################################################

12/06/18 08:52:13:894 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 10576 | ##################################################

12/06/18 08:52:13:894 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 10576 |

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Adobe Employee ,
Dec 07, 2018 Dec 07, 2018

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Thanks, my next questions would be what happens if you remove the override file (to see if this is an issue with AUSST)? Also are other CC applications updating (if you have which you don't appear to)?

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New Here ,
Dec 07, 2018 Dec 07, 2018

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For me, removing the 2 override files from the client PC did work. It now has the latest version.

And I do have 2 users with the full CC suite who are able to update via RUM. Its only my Adobe Acrobat users who can't update.

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Community Beginner ,
Dec 14, 2018 Dec 14, 2018

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I have tried removing the overrides.  No updates.  I have reinstalled the software with its default settings and the overrides.  No updates.  I've built multiple Creative Cloud Core packages, with various configurations and still no updates.

I am unable to test updating other applications, but they certainly pull from my AUSST server when installing based on watching network traffic.

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New Here ,
Sep 22, 2023 Sep 22, 2023

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I'm having this same issue.  Have both 32bit Acrobat and Reader installed, but RUM only updates Acrobat.

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