Azure - Adobe sync errors

[Software1587]

Hi,

Last year we set up the azure - adobe account sync and this worked great until a few days ago.

We are now getting sync errors and eventually quarantined.

We tryed restarting the Adobe Identery Manager and that worked for a few hours until the errors came back. How can we fix this?

The discription: Failed to match an entry in the source and target systems user "account"

ErrorCode: SystemForCrossDomainIdentityManagementServiceIncompatibleFiltering

ErrorMessage: Received response from Web resource. Resource: https://aadsync.services.adobe.com/scim/e2b455be5e7b20be0a495ef5/Users?filter=userName+eq+"account" Operation: GET Response Status Code: Conflict Response Headers: x-debug-id: 9a2d3cbf-ee85-438e-a82c-3afbbedceaaf x-content-type-options: nosniff x-xss-protection: 1; mode=block pragma: no-cache x-frame-options: DENY transfer-encoding: chunked Cache-Control: no-store, must-revalidate, no-cache, max-age=0 Date: Thu, 08 Sep 2022 15:20:56 GMT Server: adobe Response Content: {"schemas":["urn:ietf:params:scim:api:messages:2.0:Error"],"status":"409","scimType":"QUARANTINED","detail":"There have been too many errors recently, please check logs to resolve"} . This operation was retried 0 times. It will be retried again after this date: 2022-09-08T15:20:57.6962060Z UTC

[Eric286463041zjk]

Any identified resolution?  We just set this up the other week and have lots of the same errors.  Eventually, the Sync is quarantined.  Previously we were manually uploading users via CSV so we do have lots of accounts already in Adobe.  We seem to be getting errors on matching the accounts from Azure to Adobe even though the UPN matches the usernames and email addresses match as well.

I see lots of errors like : 

1)

EntryEscrowRetry

import

success

EntrySynchronizationScoping

scoping

success

EntrySynchronizationError

matching

failure

AND then failing with (Failed to match an entry in the source and target systems User %user%

2) Web Response:
{"schemas":["urn:ietf:params:scim:api:messages:2.0:Error"],"status":"400","scimType":"invalidValue","detail":"ERROR_DUPLICATE_EMAIL: Email %user% already exists in the owning AuthSrc

Anyone who went through a similar experience please let us know if you ever found a resolution to this issue.

Thanks

[Software1587]

Hi yes, the problem was our users get synced to the admin portal but never removed.. In a big school like ours many students drop out and start again the following year. The azure account is new but the adobe admin account is still the old one creating the missmatch.
We just had to remove all the disabled accounts in the admin console and keep an eye out for future build ups of disabled accounts.

[Kevin Stohlmeyer]

Hi @Software1587 @Eric286463041zjk please contact your Adobe Support for your account directly by going to the Support tab and filing a ticket. They will be able to setup a remote session with an engineer to help you with your specific issue.