Being charged too much

[hien_1011]

ello, I am a student and once time I need to use Adobe Illustrator so I signed up and used the tool, I just thought that after using one month being charged I will cancel the service. Now I can't cancel the service because of the cancellation fee. And I dont know why they draw me 2 packages of tools that I was charged one for 39$ and one for 58$. Do you know how to report that issue and cancel the service as I am a student now I dont have job to pay any further service. Any help would be appreciated! Thank you.

[Anshul_Nautiyal · Accepted solution]

Hi @hien_1011,

Thanks for reaching out.

Upon checking, I can confirm that you currently have an active individual Creative Cloud All Apps plan along with an Adobe Stock plan associated with the Adobe ID used to post this query. Both subscriptions are on an annual plan, paid monthly basis.

Please note that if you choose to cancel either plan after the initial 14-day period, an early termination fee will apply. This fee amounts to 50 percent of the remaining balance on your annual contract. For example, if you cancel in the ninth month of your subscription, you will be charged 50 percent of the fees for the remaining three months.

Why is there a cancellation fee?
Annual subscriptions offer a discounted rate compared to monthly plans. The early termination fee helps offset the discount provided for committing to a year-long plan.

For further details, please refer to Adobe’s cancellation terms here:
https://adobe.ly/4l2FWde

Let us know if you have any other questions—we're happy to help.

Regards,
^AN

[hien_1011]

Hello, thank you for your reply! But this actually didn't answer my questions. I already know that I were over the initial 14 days so I got a lot of cancellation fee which I couldn't manage because of being jobless. I feel like I'm being fooled by Adobe. It is so sad when I was in the situation that I can't manage to cancel without having any fee like any applications. Can I switch into the student discount? Or could you please help me to check the timing when I cancel two services without being charged by the fee. Throughout this bad experience I think I will never use any service related to Adobe. They force the customers into fixed situations not being flexible. Thank you so much.

[Anshul_Nautiyal]

Hi @hien_1011,

Thank you for reaching out, and I’m truly sorry to hear about the trouble you’re facing.

As mentioned earlier, both of your subscriptions are on an annual plan billed monthly, and since it’s been more than 14 days since the original purchase, an early termination fee would apply if you decide to cancel. This is because annual plans are offered at a discounted rate compared to monthly subscriptions, and the early termination fee helps offset that discount when the full term isn’t completed.

I completely understand this may be frustrating, especially if the subscription was not meeting your expectations. I’d recommend getting in touch with our support team, who can review your specific case and help explore any available options:
https://adobe.ly/4lg8YpU

Please don’t hesitate to reach out if you need further help—we’re here for you.

Regards,
^AN