Blank home screen on adobe website. Before downloading anything.

[jack_1443]

Hi. I have just purchased after effects and I've went to the home screen where I imagine the relevant apps and things are to download and the home screen just will not load. It just stays blank and buffering. I've tried restarting my computer and logging back in to the website but still stuck on a blank home screen. If anyone has any ideas I'd be very grateful. I've only just took the dive and have fallen at the first hurdle possible. Thansk

[Anshul_Nautiyal · Accepted solution]

Hi @jack_1443,

Thank you for reaching out. Based on your query, it appears you're experiencing issues accessing the Adobe website to download your application. Please confirm if this is the issue you require assistance with.

To help resolve this, please try the following steps:

Clear browser cache and cookies
Cached data may interfere with proper website functionality. Clear your browser’s cache and cookies, then try accessing the Adobe website again.

Try a different browser
If the issue persists, switch to a different browser such as Google Chrome, Mozilla Firefox, or Microsoft Edge to see if the home screen loads properly.

Disable browser extensions
Certain browser extensions may block or interfere with content loading. Temporarily disable any active extensions and refresh the page.

Check your internet connection
Ensure your internet connection is stable, as connectivity issues can cause incomplete or slow page loading.

Sign out of all active sessions
If you're signed in to your Adobe account on multiple devices, try signing out of all sessions and logging back in on your primary device.

Remove Adobe certificates
Outdated or invalid Adobe certificates can result in a blank screen. Please follow the steps outlined in this article to remove Adobe Intermediate CA and Adobe Content certificates from your system:
https://adobe.ly/4irDLiD

Direct download option
Alternatively, you can access this link to download the Creative Cloud Desktop application directly:
https://adobe.ly/4iwGUhe
Once on the page, click your profile icon and select the option to download the app.

Please try the above steps and let us know if the issue persists. We're here to assist further if needed.

Regards,
^AN