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A
ArvinA
Participant
September 30, 2023
Question

Blocked from Using Firefly in Photoshop with Enterprise License - Need Urgent Assistance

  • September 30, 2023
  • 2 replies
  • 1445 views

Hello Stock Contributors Community,


I'm facing a rather vexing issue that I'm hoping someone here can help me with. I'm an instructor at a youth school in Denmark, and I've been teaching students how to use Adobe Firefly within Photoshop, specifically for Generative Filling, under an enterprise license.

The Problem

My account has been blocked from accessing Firefly within Photoshop. This has been a significant disruption, as I use this feature extensively for my teaching sessions. My suspicion is that the blockage occurred in connection with my teaching activities, although I'm not entirely sure what prompted it.

License Details

I want to make it very clear that my license is an enterprise license and is deployed, meaning it has been administered via the Adobe Admin Console. This is not an email-based license; it is a deployed package installed by our account admin. So, it is valid and should be operational.

Previous Attempts to Resolve the Issue

  • Adobe Live Support Chat: Spent several hours with different agents.
  • Remote Control: Had an agent remotely control my computer to diagnose the issue, without success.
  • 2nd Level Support Suggestions:
    1. Create a new Adobe Creative Cloud account (which didn't resolve the issue).
    2. Post a ticket here on the Stock Contributors Forum for further assistance.


And so, here I am. If anyone has faced a similar issue or has any insights on how to resolve this, your input would be invaluable.

Thank you in advance for your time and assistance.

Best regards,
Arvin

    This topic has been closed for replies.

    2 replies

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    October 1, 2023

    [Moderator moved this topic from Stock Contributors to Enterprise & Teams.]

     

    Adobe Stock is a separate service from Firefly for Enterprise.

    Ask your school administrator if you have access to Firefly for Enterprise.

    https://www.adobe.com/sensei/generative-ai/firefly/enterprise.html

     

    Nancy O'Shea— Product User & Community Expert
      Kevin Stohlmeyer
      Community Expert
      Kevin StohlmeyerCommunity Expert
      Community Expert
      October 2, 2023

      @Nancy OShea @ArvinA a better resource page directly specifically for K-12 Firefly usage is here:

      https://helpx.adobe.com/enterprise/kb/adobe-firefly-for-k12.html

       

        Jill_C
        Community Expert
        Jill_CCommunity Expert
        Community Expert
        September 30, 2023

        I don't think this post belongs in the Adobe Stock forum. Perhaps one of the Moderators can move it to the Photoshop or Firefly forum.

        Jill C., Forum Volunteer
        A
        ArvinAAuthor
        Participant
        September 30, 2023

        Hello Jill

        Thank you for pointing that out. I was also surprised when the 2nd level support specifically directed me to post my query on the Adobe Stock Contributors Forum. They even confirmed it when I asked for clarification.


        If a moderator could move this thread to the appropriate Photoshop or Firefly forum, that would be great. My main aim is to get this issue resolved as quickly as possible, so I can continue with my teaching activities.


        Best regards,
        Arvin

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