Build Error on install

[NASADeploymentsETLA]

Hi, I have installed creative cloud on my desktop and laptop.

For reasons unknown, the creative cloud apps on my desktop disappeared.

So I used the creative cloud packager to reinstall them.

It downloads everything, gets to 'building ...' and then at 99%, it fails and says Build Fail - Your build encountered unrecoverable errors.

Tried it several times, same thing.

Any thoughts on why it's not installing (or why it went away in the first place - I only installed it on those two computers and it's still on the laptop)?

Thanks,

Paul

The log is pasted below:

Trial 1

Thu Sep 18 18:36:47 2014	[INFO] AdobePackageBuilder - Build Version - 1.6.0.53
Thu Sep 18 18:36:47 2014	[INFO] AdobePackageBuilder - Logging Level verbosity Set  to 4
Thu Sep 18 18:36:47 2014	[INFO] AdobePackageBuilder - AdobePackageBuilder : Terminate packet received from UI. Quitting ...

Trial 2

Thu Sep 18 22:34:24 2014	[INFO] AdobePackageBuilder - Build Version - 1.6.0.53
Thu Sep 18 22:34:24 2014	[INFO] AdobePackageBuilder - Logging Level verbosity Set  to 4
Thu Sep 18 22:34:40 2014	[FATAL] AdobePackageBuilder -  Error initializing Communication Channel. Error : 4...
Thu Sep 18 22:34:40 2014	[FATAL] AdobePackageBuilder - Error initilizing packageBuilder. Exiting...

Trial 3

Thu Sep 18 22:56:12 2014	[ERROR] AdobePackageBuilder - Failed to find the dmg file path (null)
Thu Sep 18 22:56:12 2014	[ERROR] AdobePackageBuilder - Failed to package the update - null.

[John T Smith]

Did you run the cleaner to remove all traces before installing again?

-http://helpx.adobe.com/creative-cloud/help/install-apps.html (and uninstall)

-using the cleaner after uninstalling and before reinstalling will usually help

-http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html

[borickel]

What does installing the software have to do with building a package?

[KBowz]

I get a similar error:

2/11/2015 14:03:39[INFO] AdobePackageBuilder - Build Version - 1.8.0.22

2/11/2015 14:03:39[INFO] AdobePackageBuilder - Logging Level verbosity Set  to 4

2/11/2015 14:03:54[FATAL] AdobePackageBuilder -  Error initializing Communication Channel. Error : -6...

2/11/2015 14:03:54 [FATAL] AdobePackageBuilder - Error initilizing packageBuilder. Exiting...

I am BUILDING the installer, not running a built installer.  Plus, I am building this on a PC that does not have a previous version of anything Adobe.

What could be causing the error?

[__Kyuubi__]

I am also getting the same error.  I just made one package successfully and now am getting the same error. Any chance a Adobe employee can provide some help?

[John T Smith]

I think this is all about something that is not a regular Cloud install, so read below

Packager Links https://forums.adobe.com/thread/1586021

http://forums.adobe.com/community/download_install_setup/creative_suite_enterprise_deployment

[Ashubijalwan1]

Make sure you have sufficient disk space in creative cloud packager cache preferences location.Moreover, delete the AAMUpdater folder and give a try.

WIN: C:\Users\user name\AppData\Local\Adobe\AAMUpdater

MAC: user library>application support>adobe>AAPUpdater

Hope this helps.

Thanks,
Ashish

[thomash24979262]

Ashish, can you please specify exactly what means "sufficient disk space". Please give us some typical numbers or examples.

[Mandhir Bhatia]

Thomas,

When you have to install application you should have enough spaces.

By enough space it is referred to space required by installer to copy installer first & then to install also.

You can refer to a slightly old document as below:

Installer file size | CC and CS6 apps

Thanks

Mandhir

[DonathonLiquid]

Ashish,

I have the same problem - this is the related Build Log file entry:

Fri Sep 11 14:04:16 2015	[INFO] AdobePackageBuilder - Build Version - 1.9.1.6
Fri Sep 11 14:04:16 2015	[INFO] AdobePackageBuilder - Logging Level verbosity Set  to 4
Fri Sep 11 14:04:33 2015	[FATAL] AdobePackageBuilder -  Error initializing Communication Channel. Error : 4...
Fri Sep 11 14:04:33 2015	[FATAL] AdobePackageBuilder - Error initilizing packageBuilder. Exiting...

I had just built a successful package minutes prior to this, and was attempting to make a second package with only specific apps when the app failed. It fails every time now. I have 200+GB free space on the cache drive, and I have cleared the Creative Cloud Packager cache.

Thanks for any help,

-Isaac

[nwurzel1]

Hello,

me too.

Wed Mar 16 13:33:53 2016	[INFO] AdobePackageBuilder - Build Version - 1.9.4.5
Wed Mar 16 13:33:53 2016	[INFO] AdobePackageBuilder - Logging Level verbosity Set  to 4
Wed Mar 16 13:34:10 2016	[FATAL] AdobePackageBuilder -  Error initializing Communication Channel. Error : 4...
Wed Mar 16 13:34:10 2016	[FATAL] AdobePackageBuilder - Error initilizing packageBuilder. Exiting...

I tried all of the mentioned ways to fix: Purge the Cache, tried to use the startup volume (70 GB free) for cache and installation folder, changed the cache folder to a volume with 2 TB free, reinstalled the whole machine with a clear new system ...

What else can I do? I have to create an install package for an agency with about 70 Creative Cloud Users.

Creation of a german installation package worked fine on the same hardware. Creation of the international english version always fails.

Norbert

[vtburt2 · Accepted solution]

OS 10.9

outdated Creative Cloud Packager

- deleted ~/Library/Application Support/Adobe/CCP to resolve errors getting updated CCP version to launch

Then same log results as NASADeploymentsETLA for my first two packaging trials (language: English - North American)

- deleted ~/Library/Application Support/Adobe/AAMUpdater

- cleared disk space (had about 65GB free) 235GB free before packaging

No problems on the third trial - worked like a charm.