Business & Personal account update is a huge pain point.
Ever since the update to the team subscription model, we've had a ton of issues with logins, app access, and file sync, leading to a ton of lost time (this writeup included.)
- The login process is confusing and unintuitive, and doesn't function correctly most of the time (often unable to select correct account for app access, even after logging out everywhere and closing all browsers).
- Login through Google doesn't work correctly if you have a personal Gmail that's not set up- it will default to the unused email and not give you an option to select a different account, instead locking you into to a new-account setup. Why even give me the option to log in with an account that doesn't do anything or have subscription access?
- Logging in on account.adobe.com simply shows a "free plan" despite being part of a business plan with assigned license for CC All Apps. There is no option anywhere to switch to or show the fact that I'm part of a paid business plan. Users should be able to easily switch to the correct workspace, if that's the model you're going to use. (Feels sort of like a scammy cash grab, like Adobe is trying to trick users into subscribing when they already have access.)
File syncing, naturally, is tied to these issues; now I'm stuck without necessary files and will be wasting time driving into the office, defeating the purpose of cloud storage. Very frustrated.
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