Business Vs Personal Profiles

[adromero]

What I find VERY annoying is the whole Business vs Persoal accounts under the same email credentials. Just recently a Personal account/profile was added to my account. So now when I sign in, I have an option to choose which one to use. Problem is, when this updated happened, all my cloud files, that are accociated with my business account, stayed in my Personal profile. There is no easy way to move these files over to my Business account. When I reseached how to move files from one to the other, the answer was download all to local/personal external drive, then save in the cloud under my Business profile. 

ALSO, in order to switch between profiles, I have to Sign Out of one and Sign back into the other. But both are under the same sign in credentials. Why should I have to sign out then sign right back in? Am I missing something here? To me this seems like poor user experience. 

[jennifern59285973]

I'm an Enterprise Admin. Many of my users have asked why Adobe is now AUTOMATICALLY showing they are using a Personal account- when it should be business. We're a government agency. There is zero business personal use for our products. Still searching through Adobe support pages online to try to figure out how to tell 300+ users what to do to change it to Personal. Our Admin portal update was pushed by Adobe (in the middle of our workday, causing a complete Adobe outage for 3 days) and it's been a nightmare for IT and end users since.  

[jennifern59285973]

Correction to my post. There is zero PERSONAL use for our products. 

[jennifern59285973]

Why is there edit functionality on these threads? Come on. 

[kglad]

inability to edit posts for user with little adobe forum usage is because of a forum setting that many of us are trying to change.

was this the cause of your issue, https://community.adobe.com/t5/enterprise-teams-discussions/adobe-system-issues-impacting-value-ince...

[Abambo]

Why is there edit functionality on these threads? Come on. 

By jennifern59285973

Unfortunately, you won't be able to edit your posts, until you “climb” the forum ranks. I've corrected your post to enhance readability.

[Abambo]

I agree that for a running system, there was no need (from the user side of view) to force the migration at an Adobe induced pace. Administrators should have to decide about user migration. If there is a need for Adobe to have all accounts migrated, they could have instated a deadline.

[Ashish_Harrison]

Hi @adromero please create a case from the admin console or if you don't have access to the admin console please reach out to your IT Admin and create a case we will help you in migrating the data automatically from your Personal account to your Business account.
Thanks!