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can anyone help please - sign in not working

New Here ,
Feb 17, 2021 Feb 17, 2021

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Hi everyone, i would really appreciate some help. I have contacted adobe but will not get a reply until next week and was hoping smeone could help me quicker than that.

I have purchased Adobe creative cloud for my computer lab at school. I have gone through all the instructions of creating a package, syncing ot google, installing package etc. I can see the software there but when I try to get in it asks me to login and when I try to login it takes me straight to a free trial screen where my only option is to start a free tial. 

Any suggestions?

 

TOPICS
Admin console , Deploy and package apps , How to , Licensing , Manage account , Troubleshooting , Users and groups

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correct answers 1 Correct answer

Adobe Employee , Feb 19, 2021 Feb 19, 2021

Hey,

 

Could you share some details about your plan and process? 

You could start here: https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html  

 

With your thread I am assuming that you've got Shared Device Licenses (SDL) and have deployed them to the computers. The symptoms indicate that the license may not have been applied successfully. Could you try the following and let us know how that goes:

1. Use the Licensing Toolkit and check if the license is applied (https://helpx.adobe.com/enterprise/admin-guide.html/enterprise/kb/sdl-toolkit.ug.html)

...

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Community Expert ,
Feb 17, 2021 Feb 17, 2021

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Hi Katie5C77,

 

Thank you for posting your query here.

 

I am curious to know why there would be a reply from Support Team for your problem in next week. Have you tried contacting 24*5 Chat support Team who can provide assistance immediately. 

Pleae click below to contact Adobe staff to help || Chat help: Mon - Fri  5am - 7pm  (US Pacific Time). Be sure to remain signed in with your Adobe ID before accessing the link belowCreative Cloud support (all Creative Cloud customer service issues)

 

Hope this helps. 

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Adobe Employee ,
Feb 19, 2021 Feb 19, 2021

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Hey,

 

Could you share some details about your plan and process? 

You could start here: https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html  

 

With your thread I am assuming that you've got Shared Device Licenses (SDL) and have deployed them to the computers. The symptoms indicate that the license may not have been applied successfully. Could you try the following and let us know how that goes:

1. Use the Licensing Toolkit and check if the license is applied (https://helpx.adobe.com/enterprise/admin-guide.html/enterprise/kb/sdl-toolkit.ug.html)

2.  Also ensure that your Product Profile settings are setup as applicable (https://helpx.adobe.com/enterprise/admin-guide.html/enterprise/using/sdl-user-access-policy.ug.html)

 

 

 

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