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Can I merge a personal and an enterprise account?

New Here ,
Oct 08, 2020 Oct 08, 2020

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I have a personal Adobe Cloud account and started a new job that provides an enterprise creative cloud account. IT signed me up with my new work address, but my personal account uses a different email. 

 

I don't want to maintain my personal CC subscription since I have the enterprise subscription. Is there a way to control my personal account with the enterprise account so I don't lose all I've done in the past?

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Enterprise , How to , Manage account

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correct answers 1 Correct answer

Adobe Employee , Oct 08, 2020 Oct 08, 2020

If the files are saved locally and you have cloud services with enterprise license then I would recommend canceling the Individual license as there no option to merge the accounts. You can migrate your content from personal to an enterprise account. This help article might be able to help you with steps: https://helpx.adobe.com/in/enterprise/kb/transfer-assets.html

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Adobe Employee ,
Oct 08, 2020 Oct 08, 2020

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If the files are saved locally and you have cloud services with enterprise license then I would recommend canceling the Individual license as there no option to merge the accounts. You can migrate your content from personal to an enterprise account. This help article might be able to help you with steps: https://helpx.adobe.com/in/enterprise/kb/transfer-assets.html

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