Participant

Answered

Can I reset the password for a team member as administrator?

Forum|Forum|11 years ago
July 18, 2014
3 replies
58989 views

I can't find a place to reset the password for a Creative Cloud team member who is no longer employed by us. Can I reset the password as administrator?

Correct answer Rajashree Bhattacharya

The password reset Email shall be send to the registered Email, hence the password rest by you for another seat is not a viable solution.

However you can revoke the invite & assign it to any of the existing employee.

To activate the seat, that Adobe ID needs to accept the invite & then log out of the CC Desktop App & log back in of the new assigned Adobe Id.

Regards

Rajshree

johna43880406

Participant

Agree with everyone else...you have to provide admin's the ability to reset user passwords. I can't think of a single software or other service where an Admin Console is available that the admin cannot reset the user password. I'm dumb-founded by this lack of a basic feature.

D

DMHome

Participating Frequently

This has been a request since 2014 and Adobe still has not added it even though it's members are screaming for it. Which either means they don't know how to implement it in their environment, or they just simply don't care what user base is requesting, I opt for the later, Adobe just doesn't care.

Abambo

Community Expert

Adobe may be cares of more important things.

ABAMBO | Hard- and Software Engineer | Photographer

M

Mike AlsupAuthor

Participant

It would be a nice feature to give the Administrator the power to reset passwords, without revoking the license(seat) of a user. I can see this being key in labs, and in companies with temporary workers.

Thanks for your response. Please put on the new feature request list.

Mike

Rajashree Bhattacharya

Community Manager

The member who has been assigned the seat can reset the password for his seat. As an Administrator, you can send & revoke invite but not reset the password.

Regards

Rajshree

M

Mike AlsupAuthor

Participant

I have an open workstation with multiple people using it, and one of them has left. I don’t want to start over but I want to change the password so only current employees can use that seat. Suggestions?

Mike Alsup

Kiku Obata & Company

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Rajashree Bhattacharya

Correct answer

Community Manager

The password reset Email shall be send to the registered Email, hence the password rest by you for another seat is not a viable solution.

However you can revoke the invite & assign it to any of the existing employee.

To activate the seat, that Adobe ID needs to accept the invite & then log out of the CC Desktop App & log back in of the new assigned Adobe Id.

Regards

Rajshree

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