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Participant
July 18, 2014
Answered

Can I reset the password for a team member as administrator?

  • July 18, 2014
  • 3 replies
  • 58989 views

I can't find a place to reset the password for a Creative Cloud team member who is no longer employed by us.  Can I reset the password as administrator? 

Correct answer Rajashree Bhattacharya

The password reset Email shall be send to the registered Email, hence the password rest by you  for another seat is not a viable solution.

However you can revoke the invite & assign it to any of the existing employee.

To activate the seat, that Adobe ID needs to accept the invite & then log out of the CC Desktop App & log back in of the new assigned Adobe Id.

Regards

Rajshree

3 replies

johna43880406
Participant
December 20, 2018

Agree with everyone else...you have to provide admin's the ability to reset user passwords. I can't think of a single software or other service where an Admin Console is available that the admin cannot reset the user password. I'm dumb-founded by this lack of a basic feature.

Participating Frequently
December 20, 2018

This has been a request since 2014 and Adobe still has not added it even though it's members are screaming for it.  Which either means they don't know how to implement it in their environment, or they just simply don't care what user base is requesting, I opt for the later, Adobe just doesn't care.

Participant
July 15, 2019

How do you know that a « majority » is asking for it?

  • users can use Adobe provided tools to reset their password.
  • allowing admins to reset passwords could consider a violation of the privacy laws and rules.
  • there are activities attached to Adobe id’s that are not related to the teams subscription.
  • the Adobe id is the personal property of the person attatched not of the subscription owner.

Adambo,

    I appreciate that adobe thinks that they are providing sufficient tools to manage accounts but I don't think you (or adobe) understand the needs of large organizations, especially schools.  For an educational institution providing access to adobe products for instructional use, the organization owns the email accounts, ids, logins, etc.  The institution has responsibility for maintaining the accounts and is liable for activity of those accounts.

  • users can use Adobe provided tools to reset their password.
    • Response: That may be true but it is not adequate.  Administrators would need to sit down with hundreds of incoming students every year and walk them each through this process.  Students forget passwords or may not bother to reset them before class.  Denying the administrators the ability to reset passwords denies them the ability to have learning environments set up and ready to use.
  • allowing admins to reset passwords could consider a violation of the privacy laws and rules.
    • Response: That may be true in some places but institutions typically have internal policies that allow admin access to personal data. 
  • there are activities attached to Adobe id’s that are not related to the teams subscription.
    • Response: For an educational institution adobe products are provided for instructional use.  Other "activities" may violate the institutional policies.  Admin access is necessary to monitor compliance with policies or to investigate inappropriate behavior.
  • the Adobe id is the personal property of the person attatched not of the subscription owner.
    • Response:  Again, for an educational environment where access to adobe products is being provided to students, the institution should be the responsible owner of the email account, adobe id, and anything else that the school provides. 
Participant
July 18, 2014

It would be a nice feature to give the Administrator the power to reset passwords, without revoking the license(seat) of a user. I can see this being key in labs, and in companies with temporary workers.

Thanks for your response.  Please put on the new feature request list.

Mike

Rajashree Bhattacharya
Community Manager
Community Manager
July 18, 2014

The member who has been assigned the seat can reset the password for his seat. As an Administrator, you can send & revoke invite but not reset the password.

Regards

Rajshree

Participant
July 18, 2014

I have an open workstation with multiple people using it, and one of them has left. I don’t want to start over but I want to change the password so only current employees can use that seat. Suggestions?

Mike Alsup

Kiku Obata & Company

6161 Delmar Blvd., Suite 200, St. Louis, MO 63112

Direct 314.505.8463 Fax 314.361.4716

www.kikuobata.com

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intended recipient, please delete all copies and notify us immediately.

Rajashree Bhattacharya
Community Manager
Community Manager
July 18, 2014

The password reset Email shall be send to the registered Email, hence the password rest by you  for another seat is not a viable solution.

However you can revoke the invite & assign it to any of the existing employee.

To activate the seat, that Adobe ID needs to accept the invite & then log out of the CC Desktop App & log back in of the new assigned Adobe Id.

Regards

Rajshree