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ocseyIT
Inspiring
May 14, 2024
Answered

Can't access Admin Console due to VIP migration

  • May 14, 2024
  • 2 replies
  • 627 views

Hi,

As of a few days ago I haven't been able to log into Admin Console.  I just get the below screen:

 

If I click Business ID it just takes me back to this screen.  I can't manage any of my licenses or users.  Users have also been prompted to re-log into Adobe apps but most of them have been fixed just by signing them back in. 

My reseller sent me an invite to their marketplace site which I accepted, but I the admin console is still inaccessible.

 

Have any enterprise customers encountered this?  How did you fix it?  Thanks.

    This topic has been closed for replies.
    Correct answer ocseyIT

    This wound up resolving about 48 hours after I accepted the invite.  Not ideal and the account manager was no help, but glad to have it back.

    2 replies

    O
    ocseyITAuthorCorrect answer
    Inspiring
    May 17, 2024

    This wound up resolving about 48 hours after I accepted the invite.  Not ideal and the account manager was no help, but glad to have it back.

    S
    Community Manager
    SuJoshiCommunity Manager
    Community Manager
    May 15, 2024

    Hi @ocseyIT 

    I apologize for the inconvenience caused to you.

    Kindly work with your Account Manager/Reseller to get this resolved.

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