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Can't access Admin Console due to VIP migration

Community Beginner ,
May 14, 2024 May 14, 2024

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Hi,

As of a few days ago I haven't been able to log into Admin Console.  I just get the below screen:

 

YESCOit_0-1715724741708.png

If I click Business ID it just takes me back to this screen.  I can't manage any of my licenses or users.  Users have also been prompted to re-log into Adobe apps but most of them have been fixed just by signing them back in. 

My reseller sent me an invite to their marketplace site which I accepted, but I the admin console is still inaccessible.

 

Have any enterprise customers encountered this?  How did you fix it?  Thanks.

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Community Beginner , May 17, 2024 May 17, 2024

This wound up resolving about 48 hours after I accepted the invite.  Not ideal and the account manager was no help, but glad to have it back.

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Adobe Employee ,
May 15, 2024 May 15, 2024

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Hi @ocseyIT 

I apologize for the inconvenience caused to you.

Kindly work with your Account Manager/Reseller to get this resolved.

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Community Beginner ,
May 17, 2024 May 17, 2024

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This wound up resolving about 48 hours after I accepted the invite.  Not ideal and the account manager was no help, but glad to have it back.

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