Can't assign product to a user as they are listed as having 'No access' [Moved to Teams]

[Ella26252906pmz1]

We had two creative cloud licenses, one assigned and one not assigned. As our licenses were coming up for renewal, I deliberately only renewed one of the creative cloud licences, thinking that it would renew the one being used and leave the other to expire. Unfortunately, the opposite happened, and now that user is unable to be added to the remaining creative cloud license as they are listed as have 'No Access'.

This is what it says when you click on the 'No Access' label:

Users With No Access

Licenses shortage or late payment
Some users have lost access to this product due to a license shortage or late payment. To restore user access, purchase more licenses or unassign existing users to make licenses available.

There is no one else assigned to the available creative cloud licence so I see no reason why I can't add this user to it.

Any help would be greatly appreciated!

[Moderator moved from Creative Cloud Services to Enterprise & Teams.]

[John T Smith]

Are you asking about a TEAM subscription?

Support may be able to help

This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
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[Ella26252906pmz1]

Cheers John!

[kglad · Accepted solution]

open the support tab on your admin console > start chat or start case or request expert session.

https://helpx.adobe.com/enterprise/using/support-and-expert-services.html

[Nikhil R Gupta]

@Ella26252906pmz1 This usually happens where there is a provisioning delay and the issue should be resolved on its own after a few hours.
This issue can also happen when the quota n the profile is not set. Like if you have the quota as 5 and you add the 6th user then the user may go to the No access list. Make sure you have the right quota on the product profile.

https://helpx.adobe.com/enterprise/using/manage-product-profiles.html#distribute-quota

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