Can't free up team licenses in Creative Cloud
Hello,
I'm wasting a lot of time on the seemingly trivial issue of freeing up a couple of "team" licenses that were registered to devices in our department, maybe someone here has done this before?
Problem: the 3 existing licenses we own show up in my admin console overview but there's no "assign users" option. Under "products" I already deactivated the existing devices so I see "0/1" for Illustrator CC and "0/2" for InDesign CC, implying that no licenses are assigned. The original devices show up under "deactivated devices". I created a new team member with a new AdobeID, but I can't find any way to assign these licenses to either the new user or their device.
Steps so far: I removed the registered software and the Creative Cloud App from the original device using the local uninstall tools on that machine. I added the software to a new device using a team deployment package created in the Team Admin Console. I added InDesign and Illustrator via the Creative Cloud App. I can start the software in trial mode, but I can't see any way to assign the existing licenses to the new user or machine.
Thanks for any help!
