Can't get 2018 packages to install

Report · Mar 23, 2018

Hi All,

I've now spent two days trying to make some 2018 packages that will successfully install. They all seem to fail with the following logs. As a note, these are made in the latest CCP. OS of the machine is 10.12.6. Machine has 2017 installed already, and then a new Creative Cloud installed on top of that so that it has 2.2.0.2 of RUM.

I have NO idea why this is failing. It's giving an error saying it can't register, but I don't know why. Anyone have any thoughts?

03/23/18 16:49:12:033 | [INFO] | | HDSetup | HDSetup | AppContext | | HDSetup | 148743 | ************************* START Adobe Setup *************************
03/23/18 16:49:12:034 | [INFO] | | HDSetup | HDSetup | AppContext | | HDSetup | 148743 | Adobe Setup Version: 4.4.1.298
03/23/18 16:49:12:034 | [INFO] | | HDSetup | OOBEUtils | CommandLineParser | | OOBEUtils | 148743 | Parsing the command line provided. Number of command line arguments is 3
03/23/18 16:49:12:039 | [INFO] | | HDSetup | HDPIM | HDPIMSessionManager | | HDPIM | 148743 | Inside hdpimCreateSession
03/23/18 16:49:12:039 | [INFO] | | HDSetup | HDPIM | HDPIMSessionManager | | HDPIM | 148743 | Entering into 'createHDPIMSession'
03/23/18 16:49:12:039 | [INFO] | | HDSetup | HDPIM | HDPIMSessionManager | | HDPIM | 148743 | new session '380321E2-415E-4FBE-B42D-10966C74E55E' created
03/23/18 16:49:12:039 | [INFO] | | HDSetup | HDPIM | HDPIMSessionManager | | HDPIM | 148743 | Exiting hdpimCreateSession, new session ID is '380321E2-415E-4FBE-B42D-10966C74E55E'
03/23/18 16:49:12:046 | [INFO] | | HDSetup | HDPIM | HDPIMSessionManager | | HDPIM | 148743 | Inside hdpimInstallProduct with request <?xml version="1.0" encoding="UTF-8" standalone="yes"?>
<DriverInfo>
    <ProductInfo>
        <SapCode>AEFT</SapCode>
        <CodexVersion>15.0.1</CodexVersion>
        <Platform>osx10-64</Platform>
        <EsdDirectory>/Library/Application Support/JAMF/Downloads/ Adobe Creative Cloud 2018 - After Effects_Install.pkg.unzip/ Adobe Creative Cloud 2018 - After Effects_Install.pkg/Contents/Resources/HD/AEFT15.0.1</EsdDirectory>
        <Dependencies>
            <Dependency>
                <SapCode>ACR</SapCode>
                <CodexVersion>10.2</CodexVersion>
                <Platform>osx10-64</Platform>
                <EsdDirectory>/Library/Application Support/JAMF/Downloads/ Adobe Creative Cloud 2018 - After Effects_Install.pkg.unzip/ Adobe Creative Cloud 2018 - After Effects_Install.pkg/Contents/Resources/HD/ACR10.2</EsdDirectory>
            </Dependency>
            <Dependency>
                <SapCode>CDEC</SapCode>
                <CodexVersion>1.0.0</CodexVersion>
                <Platform>osx10-64</Platform>
                <EsdDirectory>/Library/Application Support/JAMF/Downloads/ Adobe Creative Cloud 2018 - After Effects_Install.pkg.unzip/ Adobe Creative Cloud 2018 - After Effects_Install.pkg/Contents/Resources/HD/CDEC1.0.0</EsdDirectory>
            </Dependency>
            <Dependency>
                <SapCode>COMP</SapCode>
                <CodexVersion>1.1</CodexVersion>
                <Platform>osx10</Platform>
                <EsdDirectory>/Library/Application Support/JAMF/Downloads/ Adobe Creative Cloud 2018 - After Effects_Install.pkg.unzip/ Adobe Creative Cloud 2018 - After Effects_Install.pkg/Contents/Resources/HD/COMP1.1</EsdDirectory>
            </Dependency>
            <Dependency>
                <SapCode>CORG</SapCode>
                <CodexVersion>1.1</CodexVersion>
                <Platform>osx10</Platform>
                <EsdDirectory>/Library/Application Support/JAMF/Downloads/ Adobe Creative Cloud 2018 - After Effects_Install.pkg.unzip/ Adobe Creative Cloud 2018 - After Effects_Install.pkg/Contents/Resources/HD/CORG1.1</EsdDirectory>
            </Dependency>
        </Dependencies>
    </ProductInfo>
    <RequestInfo>
        <ConflictXML>/tmp/C289F0AA-C33B-4D57-BD7C-2502313CE6C9//5030E709-E54D-4AC1-8657-44C3AE84ED5F</ConflictXML>
        <InstallLanguage>en_US</InstallLanguage>
        <skipConflictingProcessChecks>false</skipConflictingProcessChecks>
        <SkipThirdParty>true</SkipThirdParty>
        <PreserveThirdParty>/Library/Application Support/Adobe</PreserveThirdParty>
    </RequestInfo>
</DriverInfo>
03/23/18 16:49:12:047 | [INFO] | | HDSetup | HDPIM | HDPIMSessionManager | | HDPIM | 148743 | Exiting hdpimInstallProduct with status '0'
03/23/18 16:49:12:049 | [INFO] | | HDSetup | HDPIM | ApplicationManager | | HDPIM | 148747 | Populating install data from Application JSON
03/23/18 16:49:12:050 | [INFO] | | HDSetup | HDPIM | ApplicationManager | | HDPIM | 148747 | Populating install data from Application JSON
03/23/18 16:49:12:051 | [INFO] | | HDSetup | HDPIM | ApplicationManager | | HDPIM | 148747 | Populating install data from Application JSON
03/23/18 16:49:12:051 | [INFO] | | HDSetup | HDPIM | ApplicationManager | | HDPIM | 148747 | Populating install data from Application JSON
03/23/18 16:49:12:051 | [INFO] | | HDSetup | HDPIM | ApplicationManager | | HDPIM | 148747 | Populating install data from Application JSON
03/23/18 16:49:12:054 | [INFO] | | HDSetup | HDPIM | ApplicationManager | | HDPIM | 148747 | Previous version '15.0.1' found installed on machine. But it seems install folder has been deleted from machine. Will install the current requested version
03/23/18 16:49:12:054 | [INFO] | | HDSetup | HDPIM | ApplicationManager | | HDPIM | 148747 | Previous build version '15.0.1.73' found installed on machine. But it seems install folder has been deleted from machine. Will install/repair the current requested version
03/23/18 16:49:12:060 | [INFO] | | HDSetup | HDPIM | WorkFlowManager | | HDPIM | 148747 | Dependent product with sapCode ACR and version 10.2 will not be installed as same version is already installed
03/23/18 16:49:12:061 | [INFO] | | HDSetup | HDPIM | WorkFlowManager | | HDPIM | 148747 | Dependent product with sapCode CDEC and version 1.0.0 will not be installed as same version is already installed
03/23/18 16:49:12:061 | [INFO] | | HDSetup | HDPIM | WorkFlowManager | | HDPIM | 148747 | Dependent product with sapCode COMP and version 1.1 will not be installed as same version is already installed
03/23/18 16:49:12:062 | [INFO] | | HDSetup | HDPIM | WorkFlowManager | | HDPIM | 148747 | Dependent product with sapCode CORG and version 1.1 will not be installed as same version is already installed
03/23/18 16:49:12:062 | [INFO] | | HDSetup | HDPIM | ApplicationManager | | HDPIM | 148747 | Sanitizing data for product-'After Effects CC'
03/23/18 16:49:12:062 | [INFO] | | HDSetup | HDPIM | ApplicationManager | | HDPIM | 148747 | HD Packager Version-'0.0.167'
03/23/18 16:49:12:065 | [INFO] | | HDSetup | HDPIM | ApplicationManager | | HDPIM | 148747 | Final Install Directory for the workflow is /Applications
03/23/18 16:49:12:065 | [INFO] | | HDSetup | HDPIM | ApplicationManager | | HDPIM | 148747 |
03/23/18 16:49:12:642 | [INFO] | | HDSetup | HDPIM | ApplicationManager | | HDPIM | 148747 | Client Info Json String to be passed to the script is : {"context":"ACC","installDirectory":"/Applications","locale":"en_US"}
.
03/23/18 16:49:12:650 | [INFO] | | HDSetup | HDPIM | ApplicationManager | | HDPIM | 148747 | Script execution for checking system requirements has succeeded with result: {"checkResult":"success","failingList":[]}.
03/23/18 16:49:12:650 | [INFO] | | HDSetup | HDPIM | ApplicationManager | | HDPIM | 148747 | Script execution 'checkResult' is success
03/23/18 16:49:12:650 | [INFO] | | HDSetup | HDPIM | ApplicationManager | | HDPIM | 148747 | Sorting packages to install
03/23/18 16:49:12:650 | [INFO] | | HDSetup | HDPIM | ApplicationManager | | HDPIM | 148747 | Package (Name: AdobeAfterEffects15AllTrial Version: 15.0.1.73) selected for install
03/23/18 16:49:13:610 | [INFO] | | HDSetup | HDPIM | TaskManager | | HDPIM | 148774 | Starting 'DOWNLOAD' task for Package (Name: AdobeAfterEffects15AllTrial Version: 15.0.1.73)
03/23/18 16:49:13:610 | [INFO] | | HDSetup | HDPIM | TaskManager | | HDPIM | 148774 | Completed 'DOWNLOAD' task for Package (Name: AdobeAfterEffects15AllTrial Version: 15.0.1.73), Time taken '0' sec
03/23/18 16:49:13:610 | [INFO] | | HDSetup | HDPIM | TaskManager | | HDPIM | 148775 | Starting 'EXTRACT' task for Package (Name: AdobeAfterEffects15AllTrial Version: 15.0.1.73)
03/23/18 16:49:13:610 | [INFO] | | HDSetup | HDPIM | ExtractManager | | HDPIM | 148775 | Package (Name: AdobeAfterEffects15AllTrial Version: 15.0.1.73) Extract info - ExtractSize: 3120739912, ExtractPath:'/.adobeTemp/8897BD7F-0901-4111-A7B0-A239135E4EEA'
03/23/18 16:49:13:613 | [INFO] | | HDSetup | HDPIM | HDZIPHelper | | HDPIM | 148775 | starting decompression of file /Library/Application Support/JAMF/Downloads/ Adobe Creative Cloud 2018 - After Effects_Install.pkg.unzip/ Adobe Creative Cloud 2018 - After Effects_Install.pkg/Contents/Resources/HD/AEFT15.0.1/AdobeAfterEffects15AllTrial.zip to folder /.adobeTemp/8897BD7F-0901-4111-A7B0-A239135E4EEA with type Zip-Deflated
03/23/18 16:49:38:973 | [INFO] | | HDSetup | HDPIM | HDZIPHelper | | HDPIM | 148775 | completed decompression of file /Library/Application Support/JAMF/Downloads/ Adobe Creative Cloud 2018 - After Effects_Install.pkg.unzip/ Adobe Creative Cloud 2018 - After Effects_Install.pkg/Contents/Resources/HD/AEFT15.0.1/AdobeAfterEffects15AllTrial.zip at folder /.adobeTemp/8897BD7F-0901-4111-A7B0-A239135E4EEA with type Zip-Deflated with status code 0
03/23/18 16:49:38:973 | [INFO] | | HDSetup | HDPIM | TaskManager | | HDPIM | 148776 | Starting 'INSTALL' task for Package (Name: AdobeAfterEffects15AllTrial Version: 15.0.1.73)
03/23/18 16:49:38:973 | [INFO] | | HDSetup | HDPIM | TaskManager | | HDPIM | 148775 | Completed 'EXTRACT' task for Package (Name: AdobeAfterEffects15AllTrial Version: 15.0.1.73), Time taken '25' sec
03/23/18 16:49:52:079 | [WARN] | | HDSetup | HDPIM | RegisterApplicationCommand | | HDPIM | 148776 | Attempt to register application "/Applications/Adobe After Effects CC 2018/Plug-ins/MAXON CINEWARE AE/(CINEWARE Support)/bin/resource/libs/osx/CINEMA 4D QT Agent.app" failed
03/23/18 16:49:52:079 | [WARN] | | HDSetup | HDPIM | InstallHelper | | HDPIM | 148776 | Warning (Code = 186) executing in command 'RegisterApplication' for package: 'AdobeAfterEffects15AllTrial', version:15.0.1.73
03/23/18 16:49:52:114 | [WARN] | | HDSetup | HDPIM | RegisterApplicationCommand | | HDPIM | 148776 | Attempt to register application "/Applications/Adobe After Effects CC 2018/Plug-ins/MAXON CINEWARE AE/(CINEWARE Support)/lite/resource/libs/osx/CINEMA 4D QT Agent.app" failed
03/23/18 16:49:52:115 | [WARN] | | HDSetup | HDPIM | InstallHelper | | HDPIM | 148776 | Warning (Code = 186) executing in command 'RegisterApplication' for package: 'AdobeAfterEffects15AllTrial', version:15.0.1.73
03/23/18 16:49:52:151 | [WARN] | | HDSetup | HDPIM | RegisterApplicationCommand | | HDPIM | 148776 | Attempt to register application "/Applications/Adobe After Effects CC 2018/Adobe After Effects CC 2018.app/Contents/MacOS/CEPHtmlEngine.app/Contents/Frameworks/CEPHtmlEngine Helper EH.app" failed
03/23/18 16:49:52:152 | [WARN] | | HDSetup | HDPIM | InstallHelper | | HDPIM | 148776 | Warning (Code = 186) executing in command 'RegisterApplication' for package: 'AdobeAfterEffects15AllTrial', version:15.0.1.73
03/23/18 16:49:52:159 | [WARN] | | HDSetup | HDPIM | RegisterApplicationCommand | | HDPIM | 148776 | Attempt to register application "/Applications/Adobe After Effects CC 2018/Adobe After Effects CC 2018.app/Contents/MacOS/CEPHtmlEngine.app/Contents/Frameworks/CEPHtmlEngine Helper NP.app" failed
03/23/18 16:49:52:159 | [WARN] | | HDSetup | HDPIM | InstallHelper | | HDPIM | 148776 | Warning (Code = 186) executing in command 'RegisterApplication' for package: 'AdobeAfterEffects15AllTrial', version:15.0.1.73
03/23/18 16:49:52:272 | [INFO] | | HDSetup | OOBEUtils | ProcessUtils | | OOBEUtils | 148776 | Launch Process With Task
03/23/18 16:49:53:942 | [INFO] | | HDSetup | OOBEUtils | FileUtils | | OOBEUtils | 148776 | Successfully deleted directory from path: /.adobeTemp/8897BD7F-0901-4111-A7B0-A239135E4EEA. Recursive: 1
03/23/18 16:49:53:943 | [INFO] | | HDSetup | HDPIM | TaskManager | | HDPIM | 148776 | Completed 'INSTALL' task for Package (Name: AdobeAfterEffects15AllTrial Version: 15.0.1.73), Time taken '15' sec
03/23/18 16:49:54:640 | [INFO] | | HDSetup | HDSetup | AppContext | | HDSetup | 148746 | Exit Code: 0
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 0 error(s), 8 warnings(s)
WARN: Attempt to register application "/Applications/Adobe After Effects CC 2018/Plug-ins/MAXON CINEWARE AE/(CINEWARE Support)/bin/resource/libs/osx/CINEMA 4D QT Agent.app" failed
WARN: Warning (Code = 186) executing in command 'RegisterApplication' for package: 'AdobeAfterEffects15AllTrial', version:15.0.1.73
WARN: Attempt to register application "/Applications/Adobe After Effects CC 2018/Plug-ins/MAXON CINEWARE AE/(CINEWARE Support)/lite/resource/libs/osx/CINEMA 4D QT Agent.app" failed
WARN: Warning (Code = 186) executing in command 'RegisterApplication' for package: 'AdobeAfterEffects15AllTrial', version:15.0.1.73
WARN: Attempt to register application "/Applications/Adobe After Effects CC 2018/Adobe After Effects CC 2018.app/Contents/MacOS/CEPHtmlEngine.app/Contents/Frameworks/CEPHtmlEngine Helper EH.app" failed
WARN: Warning (Code = 186) executing in command 'RegisterApplication' for package: 'AdobeAfterEffects15AllTrial', version:15.0.1.73
WARN: Attempt to register application "/Applications/Adobe After Effects CC 2018/Adobe After Effects CC 2018.app/Contents/MacOS/CEPHtmlEngine.app/Contents/Frameworks/CEPHtmlEngine Helper NP.app" failed
WARN: Warning (Code = 186) executing in command 'RegisterApplication' for package: 'AdobeAfterEffects15AllTrial', version:15.0.1.73
-------------------------------------------------------------------------------------
03/23/18 16:49:54:641 | [INFO] | | HDSetup | HDSetup | AppContext | | HDSetup | 148743 | Exit Code: 0
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 0 error(s), 8 warnings(s)
WARN: Attempt to register application "/Applications/Adobe After Effects CC 2018/Plug-ins/MAXON CINEWARE AE/(CINEWARE Support)/bin/resource/libs/osx/CINEMA 4D QT Agent.app" failed
WARN: Warning (Code = 186) executing in command 'RegisterApplication' for package: 'AdobeAfterEffects15AllTrial', version:15.0.1.73
WARN: Attempt to register application "/Applications/Adobe After Effects CC 2018/Plug-ins/MAXON CINEWARE AE/(CINEWARE Support)/lite/resource/libs/osx/CINEMA 4D QT Agent.app" failed
WARN: Warning (Code = 186) executing in command 'RegisterApplication' for package: 'AdobeAfterEffects15AllTrial', version:15.0.1.73
WARN: Attempt to register application "/Applications/Adobe After Effects CC 2018/Adobe After Effects CC 2018.app/Contents/MacOS/CEPHtmlEngine.app/Contents/Frameworks/CEPHtmlEngine Helper EH.app" failed
WARN: Warning (Code = 186) executing in command 'RegisterApplication' for package: 'AdobeAfterEffects15AllTrial', version:15.0.1.73
WARN: Attempt to register application "/Applications/Adobe After Effects CC 2018/Adobe After Effects CC 2018.app/Contents/MacOS/CEPHtmlEngine.app/Contents/Frameworks/CEPHtmlEngine Helper NP.app" failed
WARN: Warning (Code = 186) executing in command 'RegisterApplication' for package: 'AdobeAfterEffects15AllTrial', version:15.0.1.73
-------------------------------------------------------------------------------------
03/23/18 16:49:54:641 | [WARN] | | HDSetup | OOBEUtils | CommBridge | | OOBEUtils | 148743 | pthread_join failed with return code 3
03/23/18 16:49:54:641 | [INFO] | | HDSetup | HDPIM | HDPIMSessionManager | | HDPIM | 148743 | Inside hdpimTerminateSession
03/23/18 16:49:54:672 | [INFO] | | HDSetup | HDPIM | HDPIMSessionManager | | HDPIM | 148743 | Exiting hdpimTerminateSession, successfully closed session '0'
03/23/18 16:49:54:672 | [INFO] | | HDSetup | HDSetup | AppContext | | HDSetup | 148743 | ************************* END Adobe Setup *************************

Report · Apr 03, 2018

Nothing? Really? I've rebuilt installers half a dozen times now, tried on half a dozen machines with various OSes. Nothing works.

I can't tell if it's CCP, something with our serial (we're using a site serial rather than named user licensing), some missing piece with the package, etc. The installer fails, the app gets installed, but remains unlicensed.

I may finally have a support case set up with Adobe, but heck if I know it'll get anywhere. =/

Report · Jun 23, 2018

Hi there,

Did you get it solved? I get the same problem. My error reads:

Exit Code: 183

-------------------------------------- Summary --------------------------------------

- 2 fatal error(s), 0 error(s), 1 warnings(s)

FATAL: Error (Code = 183) executing in command 'RunProgramCommand' for package: 'AdobeAfterEffects15AllTrial', version:15.1.1.12

FATAL: Error occurred in install of package (Name: AdobeAfterEffects15AllTrial Version: 15.1.1.12). Error code: '183'

WARN: Program "C:\adobeTemp\ETR5AF4.tmp\1\support\keyfiles\CustomHook\win\InstallMsi.exe" failed with exit code: -1073741515

-------------------------------------------------------------------------------------

Report · Jun 25, 2018

Hi,

I did and didn't. I had to create the packages on a different machine (running 10.12). I'm working with Adobe to figure out what the issue is, but currently, we're not sure what's up.

Will post back when we have an answer...

Report · Jun 25, 2018

Sorry to hear that. I hope your issue would be solved soon!