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Can't install any new software, because the OS prompt doesn't appear

New Here ,
Jan 13, 2021 Jan 13, 2021

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Hi community,

 

I have a problem of installing Illustrator. When I hit the 'install' button, a pop-up window said:

 

Admin password required

Check for an OS prompt and follow the instructions. We will need your administrator password to continue.

 

I clicked 'continue', and there was no prompt window. I have checked the privacy&security settings, and there is nothing wrong. I tried on other applications and also failed on them.

 

Does anyone have any clue? Many thanks in advance!

 

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correct answers 1 Correct answer

Adobe Employee , Jan 19, 2021 Jan 19, 2021

The prompt for entering admin credentials generally comes when there is a lack of permission/ restrictions for installing the apps. You can check with another admin account for testing. 

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Community Expert ,
Jan 13, 2021 Jan 13, 2021

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It seems that your are logged in on your PC as a normal user. For installation CC apps you need Admin rights.

Log in as an administrator or an user with Admin rights.

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce GTX 1050 Ti - Windows 10 Pro 22H2 -- LR-Classic 12.1 - Photoshop 24.1. - Nik Collection 5 - Topaz Sharpener AI

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New Here ,
Jan 14, 2021 Jan 14, 2021

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Thank you for your prompt reply. 

I just checked my Users&Groups panel, and it seems that I have already checked in as the admin.

Do you know any other possible reason?

Thank you again!

 

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Adobe Employee ,
Jan 19, 2021 Jan 19, 2021

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The prompt for entering admin credentials generally comes when there is a lack of permission/ restrictions for installing the apps. You can check with another admin account for testing. 

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