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clairew18271997
Participant
September 23, 2016
Answered

Can't log in to creative cloud

  • September 23, 2016
  • 1 reply
  • 405 views

Creative cloud desktop app seems to be stuck. It is asking me to comfirm my email address (which is the wrong email) If i click on check and continue nothing happens. there is no point in resending the verification email as it will send to a wrong email account. In the drop down menu there is not change account or sign out option. I have Deleted the OOBE file installed the app and reinstalled it but nothing seems to be able to get me off this confirmation email page.

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Correct answer alisterblack

Hi,

You can sign out of the Creative Cloud Desktop App via the cog icon in the top right corner>Preferences>General>Sign Out

1 reply

alisterblack
alisterblackCorrect answer
Inspiring
September 26, 2016

Hi,

You can sign out of the Creative Cloud Desktop App via the cog icon in the top right corner>Preferences>General>Sign Out