Can't see 'Other versions' of Creative Cloud Desktop's Adobe app

Question

https://helpx.adobe.com/uk/download-install/using/install-previous-version.html

I try to install old version's app in CC desktop as above guide mentioned. But there is no 'Other versions' option in my CC desktop, all apps have such problem.

Background is I used a Adobe InDesign license only account before, at that time I found there was no 'Other versions' option for CC desktop app. I thought that's ok because my account may have some permission limitation. Now our company starts to use Enterprise License , thus I change to current account. I still can't see 'Other versions' option..... But my colleagues don't have such issue. Looks there is cache in CC desktop that still use my old account's user setting. Please help.

My CC desktop version is 6.7.0.278. I just re-installed it yesterday, but can't solve my problem.

Bani Verma · Accepted Answer

Hi @lei_5368,

Thank you for reaching out. As you mentioned, you have an enterprise license assigned to you from work. These licenses are managed by your Admin, who needs to enable self-service options in the Adobe Admin console. Once they do that, you should see the 'Older versions' option in your CC desktop app.

To learn more, see https://adobe.ly/3H2vHr9. To understand how to contact your Admin, please see https://adobe.ly/40OdbJM.

Thanks,
^BS

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