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Justin262045641xlp
Participant
September 20, 2022
Answered

Cancel a Subscription I did not Authorize

  • September 20, 2022
  • 2 replies
  • 339 views

I am trying to cancel a subscription that I did not authorize and it is asking me to pay $99. I didn't sign up for the monthly subscription and noticed it was withdrawn from my checking and now I can't cancel. 

    This topic has been closed for replies.
    Correct answer kglad

    using a browser that allows popups and cookies, contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true.

    p.p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

    p.p.p.s. you can also use twitter to tweet @AdobeCare.

    2 replies

    LinSims
    Community Expert
    LinSimsCommunity Expert
    Community Expert
    September 20, 2022

    If you did not sign up for this subscription and you can't find it in your account information, then it's possible your banking information has been stolen. You'll have to talk to your bank about that.

      kglad
      Community Expert
      kgladCommunity ExpertCorrect answer
      Community Expert
      September 20, 2022

      using a browser that allows popups and cookies, contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
      in the chat field (lower right), type AGENT
      be patient, it can take quite a while to reach a human

      p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true.

      p.p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

      p.p.p.s. you can also use twitter to tweet @AdobeCare.

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