Cancel Creative Cloud single-app membership for Illustrator (month-to-month) Subscription

Forum|Forum|5 years ago
May 4, 2020
1 reply
1432 views

Seeking support teams help for the below month to month subscription (Creative Cloud single-app membership for Illustrator (month-to-month)(Monthly plan) which has been auto renewed monthly till date.

Please note - The Adobe account user has left the organization and we want to cancel the subscription

Order details

Order number: ADD036569610
Ordered: May 22, 2019

This topic has been closed for replies.

Correct answer SuJoshi

You can contact the support team directly by initiating a chat session to cancel Individual subscription, click on the chat icon on the bottom right corner of this page: https://helpx.adobe.com/support.html.

S

SuJoshi

Correct answer

Community Manager

You can contact the support team directly by initiating a chat session to cancel Individual subscription, click on the chat icon on the bottom right corner of this page: https://helpx.adobe.com/support.html.

C

citiusi58832495Author

Participant

Thank you for answering my query. But it did not help as it is directing to sign in while the individual user account id is only available as he has left the organization and we need to cancel this monthly subscription.

Can you help me with a direct email id where my order details can be traced and validated for getting the subscription cancelled as it being auto renewed every month.

S

SuJoshi

Community Manager

It would be best if the end user contact the support team as they might need some more details to verify the account. You can share the above link with the end user.

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