Cancel during trial period

Question

I cancelled the plan during the trial period and I am still being charged for a monthly fee.There is no contact details information for Adobe.

I did receive a message saying 'Sorry to see you leave'. Not very honnest.

Does anyone have an email address or phone number?

Abambo · Accepted Answer

You are charged an exit fee of half of the remaining due.

Contact Adobe support to negotiate your exit. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

Sonam Monga · Answer

Sorry for the inconvenience. But, can you please check your Plans page to view the products and services you are currently subscribed to?

If there is a subscription that you don't need anymore:

Here is how you can cancel an individual plan: https://helpx.adobe.com/manage-account/using/cancel-subscription.html
To cancel a business plan, navigate to Adobe Admin Console > Support.

Sign up