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Panagiotis261333251kj3
Participant
September 15, 2022
Answered

Cancel plan

  • September 15, 2022
  • 1 reply
  • 1890 views

Hi, I have the same issue. At the admin console, I can see which plans I have and who they are assigned to, but when I go to the personal profile of the user, there is no "manage my plan" option. In fact, there are no plans assigned. 

 

[Moderator detached this from a different post. It's NOT the same issue. Moderator deleted private information. Please do not post private information like e-mails and phone numbers.]

Correct answer Abambo

You do that via the adminconsole. You can cancel the plan during the renewal period. You get the anniversary date in the adminconsole. If, however, you want simply take away the plan from this user, you do that also via the admin console:

 

 

1 reply

Abambo
Community Expert
AbamboCommunity ExpertCorrect answer
Community Expert
September 16, 2022

You do that via the adminconsole. You can cancel the plan during the renewal period. You get the anniversary date in the adminconsole. If, however, you want simply take away the plan from this user, you do that also via the admin console:

 

 

ABAMBO | Hard- and Software Engineer | Photographer
P
Panagiotis261333251kj3Author
Participant
September 19, 2022

Thank you Abamboo, I don't want to remove the user, I want to cancel the plan entirely. What do you mean by "during the renewal period"? Does that mean that the option will not be available before that? What if I miss the date? Will I have to wait another year? 

 

    I
    iCharles
    Legend
    September 19, 2022

    Hi @Panagiotis261333251kj3 ,

     

    For assistance regarding the cancellation of the plan, you would have to contact support by navigating to the support tab in the Admin Console.

     

    Hope this helps.

    Charles

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