Cancelar plan anual que se renovó automaticamente

[LAURA GABRIEL25937220nxy8]

Hola, 

Deseo cancelar mi plan porque no estoy usando el programa, llamé en abril de 2022 y me dijeron que no había manera de cancelarlo porque era un plan anual y que llamara en septiembre para cancelarlo, he intentado ponerme en contacto y el número de servicio no funciona y el chat siempre está cerrado, necesito una solución porque no quiero pagar otro año más de un programa que no estoy usando.

Gracias!

[Manan Joshi · Accepted solution]

Hello @LAURA GABRIEL25937220nxy8,
Look at the following link for information on how to cancel your subscription.
https://helpx.adobe.com/manage-account/using/cancel-subscription.html

No one can deny you cancellation, at the most a cancellation fees is charged but there is no such thing that I know of that porhibits one from cancellation. If the support team again says this ask to be connected to a manager and keep escalating unless you get a proper answer/resolution
If you are not able to cancel the subscription on your own, then you need to contact support.

If you have an enterprise/teams subscription then you can contact support via Admin Console

Navigate to Adobe Admin Console > Support

For Personal account, login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type AGENT to avoid bots and talk to a human.

You can also contact Adobe via phone, refer the following link

https://helpx.adobe.com/contact/phone.html

You can reach via Twitter as well @AdobeCare

-Manan