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Canceling my enterprise subscription

New Here ,
Jul 23, 2021 Jul 23, 2021

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Hi, I have been paying monthly subscription for my enterprise plan but unable to use most of the apps. I couldn't find a way to contact adobe about it and losing my money has been frustrating. Can anybody help me find a way to cancel the plan completely?

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Acrobat , Admin console , Enterprise , How to , Manage account , Teams

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Community Expert ,
Jul 23, 2021 Jul 23, 2021

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Hi,

 

Thank you for posting your query here.

 

Please contact Adobe Support Team and they can assist you regarding Cancelling the Subscription.

You may contact Support Team by clicking on : https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI

Hope this helps. 

 

Thank you.

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New Here ,
Jul 24, 2021 Jul 24, 2021

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Hi, I have tried using the Support Team chat but I couldn't access it as I was told to contact my administrator for help.

 

"A member of your organization is a designated contact for issues with your Adobe products. Reach out to your administrator or IT contact for help."

 

Please do advise on this, thanks!

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LEGEND ,
Jul 24, 2021 Jul 24, 2021

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So, there is an enterprise subscription you want to cancel. Are you the official administrator for your organisation? If not, you must do exactly what your message said - find your company's Adobe administrator, and have them cancel it. An enterprise plan is run entirely by the company, not by Adobe, and the company pays for licenses. At the end of each year, many plans let them cancel unused licenses, but that's for the administrator to sort out.


Is the problem that you need help finding the Adobe administrator in your company? How did you obtain the license in the first place (was there a department that sorted it out)?

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New Here ,
Jul 24, 2021 Jul 24, 2021

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Hi! I am under a university subscription so I have contacted my univeristy administration before and they said that my subscription will only automatically deactivate after my University email account expires. So I am in contact with them about my issue of not being able to access the apps which I paid for. I was hoping Adobe could help me out on this too. Thank you. 

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New Here ,
May 24, 2022 May 24, 2022

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LATEST

Hi, are there any updates/have you resolved this issue yet? Because I am now experiencing the same problem...

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New Here ,
Jul 26, 2021 Jul 26, 2021

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I have this EXACT SAME PROBLEM, including inability to get on a Chat or get a phone number. I contacted my corporate admin and they said they can't help. I think the issue is that I have an old creative cloud license, that my corporate admin can't access (for whatever mysterious reason), and an adobe sign license that corporate does admin.

Here's what I get when I try to chat:

defaultodd4eeg4legr_0-1627319817099.png

And there is literally NO PHONE NUMBER on Adobe site. (Altho I did find a page telling me I have access to phone support to cancel subscriptions. Ha!)

 

I need to cancel the creative cloud as I've been charged $16.40/month for *over 2 years* for nothing. I can't tell you how much time, over many months, I've put into trying to resolve this. please, please, please give me some way to directly contact Adobe support to rectify this. It really seems criminal for Adobe to continue to charge my employer for this.

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New Here ,
Apr 24, 2022 Apr 24, 2022

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im about to change my card info at this point. 

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LEGEND ,
Jul 24, 2021 Jul 24, 2021

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You need to contact Adobe either way...

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