Skip to main content
L
Lucy5c53
Participant
August 23, 2020
Answered

Cancelling free trial/subscription

  • August 23, 2020
  • 1 reply
  • 596 views

I am trying to cancel my free trial period of Adobe for Enterpise and am not being given the option to do so when I go into "manage my account'.

Need this cancelled asap... 

    This topic has been closed for replies.
    Correct answer SuJoshi

    Hello Lucy,

    The enterprise license is managed by the organization and there is no active creative cloud license under your account. The user generally gets 7 days trial to use the creative cloud products if there is no active entitlement which will automatically end after 7 days.

    1 reply

    S
    Community Manager
    SuJoshiCommunity ManagerCorrect answer
    Community Manager
    August 24, 2020

    Hello Lucy,

    The enterprise license is managed by the organization and there is no active creative cloud license under your account. The user generally gets 7 days trial to use the creative cloud products if there is no active entitlement which will automatically end after 7 days.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices