Cannot Access Admin Console - 'We're sorry. Something went wrong.'

[CTA]

Adobe won't let me log into / access the admin console. The same error message repeatedly pops up with 'We're sorry. Something went wrong. Please try again later.' - I can't even sign in to access account support properly. This happened a few weeks ago and lasted for half a day.

This is incredibly frustarting when I need to give a license to one of our users. Given how much we pay for our subscription, this is not good enough.

[LinSims]

I don't know why it happened before, but today's issue may be related to the multiple issues across multiple Adobe sites and services, as detailed here:

https://community.adobe.com/t5/get-started/adobe-login-errors/td-p/11163506

[caasheew · Accepted solution]

I was having this error as well.  This has been day 3 and it looks like it was just fixed for me.

[default2558880122o0sp]

Workaround : Google "Adobe support login" and login there with your credentials. It will log in and then you can view your account and assign licenses, view invoices etc. I have this problem till today but this work around works everytime. 

[anwar_4884]

I have been experiencing the same issue for a long time, and none of the troubleshooting methods I tried have resolved it. Previously, the problem would appear intermittently, but now it persists and doesn't work at all. However, the Admin Console works fine on another computer.

Adobe needs to address this issue seriously, as I have seen multiple complaints about the same problem with no definitive solution provided.

[Anshul_Nautiyal]

Hi @anwar_4884,

Thank you for reaching out, and I’m sorry to hear about the ongoing issue. Since the Adobe Admin Console works fine on another computer, the problem may be system-specific.

To assist you better, could you provide more details on the issue? For example:

• Are you encountering any error messages?
• Which browser and operating system are you using?
• Have you tried clearing your browser cache and cookies or using a different browser or incognito mode?
• Are there any network restrictions or firewall settings that could be affecting access?

Here are a few troubleshooting steps you might find helpful:

Browser troubleshooting:

• Update your browser to the latest version.
• Try using a private browsing or incognito window to ensure cached information or cookies are not causing the issue.
• Clear your cache and cookies if incognito mode works.
• Disable any ad blockers or scripts temporarily to see if they are interfering.

Network and environment check:

• Check your network settings to ensure there are no proxy, firewall, or network restrictions that might be affecting the Admin Console.
• Try accessing the Admin Console from a different network to rule out network-specific issues.
• Review this documentation for potential error solutions: Adobe Enterprise Troubleshooting.

Account and permissions:

• Ensure you are logging in with the correct account, such as a school or company account instead of a personal Adobe ID, if you have multiple Adobe IDs.
• Verify that the required network domains for Adobe services are whitelisted in your network settings by referring to this guide: Adobe Network Endpoints.

Please try these steps and let me know if the issue persists. I would be happy to assist further.

Regards,
^AN