Cannot assign available Acrobat Pro license to user

Forum|Forum|2 years ago
November 1, 2023
1 reply
1066 views

My company has 6 Acrobat Pro licenses. 5 are used. I want to assign the last license to an employee. When I go to user/product/edit product/select product, Acrobat Pro is there, and it shows (1) available license. I click the box (at which point, teh available license goes to (0), and click save. See attached screenshot. I get a green pop-up box that says "1 user updated". But the license is not assigned to the user, and there is still one license available.

Can anyone help?

This topic has been closed for replies.

kglad

Community Expert

open the support tab on your admin console > start chat or start case or request expert session.

https://helpx.adobe.com/enterprise/using/support-and-expert-services.html

ronh66488505Author

Participating Frequently

I got an agent. I explained the problem. The agent said he assigned the license and then ended the session. The license is not assigned. I still have one available license and one employee without any available product.

kglad

Community Expert

I chatted with a second person. They could not help either. I have been promised a phone call within the next two days.

ok. keep us updated.

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