• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
2

Cannot assign available Acrobat Pro license to user

Community Beginner ,
Nov 01, 2023 Nov 01, 2023

Copy link to clipboard

Copied

My company has 6 Acrobat Pro licenses. 5 are used. I want to assign the last license to an employee. When I go to user/product/edit product/select product, Acrobat Pro is there, and it shows (1) available license. I click the box (at which point, teh available license goes to (0), and click save. See attached screenshot.  I get a green pop-up box that says "1 user updated".  But the license is not assigned to the user, and there is still one license available.

 

Can anyone help?

TOPICS
Licensing , Troubleshooting

Views

274

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Nov 01, 2023 Nov 01, 2023

Copy link to clipboard

Copied

open the support tab on your admin console > start chat or start case or request expert session.

 

https://helpx.adobe.com/enterprise/using/support-and-expert-services.html

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Nov 01, 2023 Nov 01, 2023

Copy link to clipboard

Copied

I did. But the first available expert session is in two weeks. I was hoping to get the licensed assigned to the employee before then.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Nov 01, 2023 Nov 01, 2023

Copy link to clipboard

Copied

I also tried the AI chat. It was not productive.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Nov 01, 2023 Nov 01, 2023

Copy link to clipboard

Copied

you used chat via your console?  if so, type agent to bypass the bot.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Nov 01, 2023 Nov 01, 2023

Copy link to clipboard

Copied

Untitled3.jpg

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Nov 01, 2023 Nov 01, 2023

Copy link to clipboard

Copied

recontact support.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Nov 01, 2023 Nov 01, 2023

Copy link to clipboard

Copied

I got an agent. I explained the problem. The agent said he assigned the license and then ended the session. The license is not assigned. I still have one available license and one employee without any available product.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Nov 01, 2023 Nov 01, 2023

Copy link to clipboard

Copied

After the chat session was ended, I called.  I was on hold for 10 minutes, and then the call just hung up.

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Nov 01, 2023 Nov 01, 2023

Copy link to clipboard

Copied

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Nov 01, 2023 Nov 01, 2023

Copy link to clipboard

Copied

I chatted with a second person. They could not help either. I have been promised a phone call within the next two days.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Nov 01, 2023 Nov 01, 2023

Copy link to clipboard

Copied

LATEST

ok. keep us updated.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines