Cannot install photoshop and illustrator on MacBook Pro M1 pro - Error 403

Forum|Forum|4 years ago
December 20, 2021
2 replies
770 views

Default and Chonlada, please see https://community.adobe.com/t5/download-install-discussions/can-i-run-my-adobe-apps-on-apple-computers-that-use-the-apple-silicon-m1-chip/td-p/11623236 for steps you can take to make sure that you are able to use Adobe applications on Apple's new processors.

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C

Chonlada0D4D

Participant

Hello Default and Jeff,
My problem has been solved by my organization after asking the staff from org who provided my member. I got help from that. Default you can try it too, hope you can fix this issue soon.

Thank you for all discussions in here 🙂

D

defaultsxw9qt9nmzcd

Participating Frequently

Rosetta 2 installed (trying to download the Adobe software has not prompted any Rosetta dialogue) and I didn't use the migration assistant, CC was a fresh install (and I've also used the clean removal tool and reinstalled it a few times just to check).

It seems from the 403 error that for some reason CC is unable to properly connect and start to download the installers for PS/AI/ID/PS/PP/AE etc?

Jeffrey_A_WrightAuthor

Legend

Default, you stated you didn't use the migration assistant. What process did you use when setting up the new MacBook Pro then?

Have you already downloaded and run the CC Cleaner Tool from https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html. Complete removal of Adobe software and reinstallation has solved most errors when transitioning to a computer using Apple's new processors.

Jeffrey_A_WrightAuthor

Legend

Double checked my network and router settings and everything seems to be fine at this end.

My ipad is connected to the same wifi network and had no problems downloading/updating CC and the assorted software.

Ok, thanks for the update, Default. Please contact your organization's Creative Cloud plan administrator for any additional assistance.

If you decide to purchase an individual plan, if the organization blocks home-use of the desktop apps, please make sure to use an e-mail address not managed by an organization.

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