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Cannot login Admin console to manage licenses with our VIP agreement

Community Beginner ,
May 23, 2024 May 23, 2024

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Adobe.png

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correct answers 1 Correct answer

Adobe Employee , May 27, 2024 May 27, 2024

lani.seidel@sulzer.com 

I sincerely apologize for the inconvenience. 

After checking the contract and account details, I found that the contract is suspended/deleted from the backend due to "TradeComplianceLegalLock". The Enterprise support team generally handles the technical issues. I would request you to get in touch with your Account Manager/Reseller/CSM for more details. 

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Community Expert ,
May 23, 2024 May 23, 2024

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has the account owner assigned admins?

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Community Beginner ,
May 23, 2024 May 23, 2024

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Yes there are multiple admins assigned and I am the main owner. None of us can login and Adobe says they have blocked our licenses but does not say why. We have been on contact with numerous support channels and emails but nobody seems to help

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Community Expert ,
May 23, 2024 May 23, 2024

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that's a problem that will require looking at your account details (and as a non-employee, i do not have that access).  you'll need to re-contact someone from adobe.

 

p.s. it's possible an adobe employee will respond here, but these are user forums.

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Community Expert ,
May 23, 2024 May 23, 2024

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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from using the community bugs">

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Community Beginner ,
May 23, 2024 May 23, 2024

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Cannot login and I get the same error message asAdobe.png

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Adobe Employee ,
May 27, 2024 May 27, 2024

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lani.seidel@sulzer.com 

I sincerely apologize for the inconvenience. 

After checking the contract and account details, I found that the contract is suspended/deleted from the backend due to "TradeComplianceLegalLock". The Enterprise support team generally handles the technical issues. I would request you to get in touch with your Account Manager/Reseller/CSM for more details. 

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