Cannot login Admin console to manage licenses with our VIP agreement

[lani.seidel@sulzer.com]

[kglad]

has the account owner assigned admins?

[lani.seidel@sulzer.com]

Yes there are multiple admins assigned and I am the main owner. None of us can login and Adobe says they have blocked our licenses but does not say why. We have been on contact with numerous support channels and emails but nobody seems to help

[kglad]

that's a problem that will require looking at your account details (and as a non-employee, i do not have that access).  you'll need to re-contact someone from adobe.

p.s. it's possible an adobe employee will respond here, but these are user forums.

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community bugs">

[lani.seidel@sulzer.com]

Cannot login and I get the same error message as

[SuJoshi · Accepted solution]

lani.seidel@sulzer.com 

I sincerely apologize for the inconvenience. 

After checking the contract and account details, I found that the contract is suspended/deleted from the backend due to "TradeComplianceLegalLock". The Enterprise support team generally handles the technical issues. I would request you to get in touch with your Account Manager/Reseller/CSM for more details.