Cannot Open Acrobat After Unserialize

[nickongpauco]

I am working to Unserialize Adobe Acrobat Pro DC on our Mac computers. I am able to successfully run the deserialize command:

./adobe_prtk --tool=UnSerialize --leid=V7{}AcrobatETLA-12-Mac-GM --deactivate --force

with a success code of zero but when I go to open Adobe, instead of the sign in window like I get for running the same command in Windows, I am greeted with the following window:

Sorry, something went wrong

More information

Please try launching Acrobat first or contact your administrator. Learn more.

I cannot no longer open Acrobat or any other Adobe product installed. When I run the AdobeExpiryCheck command it shows that:

No expiring/expired serial number found on the system ...

It seems the command worked too well. I would like to continue to use the installed version on our Macs just like the same command lets us for Windows but I am not prompted for sign in. Is there anything I am missing from the unserialize process?

[Nikhil R Gupta]

Hello,

Sent you a message.

Thanks,
Nikhil Gupta

[Nikhil R Gupta]

Hello,

Sent you a message.

Thanks,
Nikhil Gupta

[TMF27]

We started to see this issue pop up last week with users who are using MAC's from home.   I started a thread last week but have not had a response yet.Started having federated MAC users not be able to access Acrobat DC Pro on MAC 

Can I get this plist file as well to help our users who are getting this message?

[octaviush48728153]

Hello Nikhil,

I have the same problem. Could you send me with the same file?

Thanks!

Sue

[Nikhil R Gupta]

Hello Octaviush,

Shared the file.

Thanks,

Nikhil Gupta

[ShawnTech]

Hi there, can you send the file? I am having the same issue

[Nikhil R Gupta]

Hello Shawn,

Shared the file.

Thanks,

Nikhil Gupta

[Nikhil R Gupta]

Hello Shawn,

Shared the file.

Thanks,

Nikhil Gupta

[rstaselbeta]

Could I also get a copy of this file? 

Thanks! 

Update: Running Acrobat Cleaner seems to have fixed, but would still like to get this file since it may provide easier fix in future. 

[Nikhil R Gupta]

Hello,

Sent you the file.

Thanks,

Nikhil Gupta

[thebottomofit]

Hi Nikhil,

Seems this file may help me as well.  Thanks in advance, and fingers-crossed!

[Nikhil R Gupta]

Hello,

Shared the file.

Thanks,

Nikhil Gupta

[Nikhil R Gupta]

Hello,

Shared the file.

Thanks,

Nikhil Gupta

[Lucas5CDD]

Hello Nikhil, 

I am having the same pop up issue on my windows PC. Is the solution for PC the same? This is for Adobe Acrobat 2020.

[Guest]

Same issue. Could you please send me the fix? Thanks Nikhil!

Paul

[Nikhil R Gupta]

Hello Paul,

Sent the file.

Thanks,
Nikhil Gupta

[Larry5CCF]

Hi Nikhil, are you able to send me this file as well please?

[Nikhil R Gupta]

Hello Larry,

Replied to the message you sent me.

Thanks,

Nikhil Gupta

[alexanderp1912273]

Hi, can you send to me also? 

[alexanderp1912273]

Thanks!! Much Appreciated!  Best, Alex

[alee12]

Could someone send me the file as well? I'm having this problem too.

[Nikhil R Gupta]

Hello,

Shared the file.

Thanks,

Nikhil Gupta

[Nikhil R Gupta]

Hello,

Shared the file.

Thanks,

Nikhil Gupta

[Nathan5dda]

Hello Nikhil,

I have the same problem. Would you be able to send me the information to correct this issue?

Thank you!

[Nikhil R Gupta]

Hello Nathan,

Shared the file.

Thanks,

Nikhil Gupta

[Nikhil R Gupta]

Hello Nathan,

Shared the file.

Thanks,

Nikhil Gupta

[Nikhil R Gupta]

Hello Nathan,

Shared the file.

Thanks,

Nikhil Gupta

[MPImF5CE9]

Hello Nikhil,

I have the same problem. I was wondering if you could send me the same file/message.

Thanks!

[Bani Verma]

Hi there, 

I have sent you a personal message please check. 

Thanks.

[vizzinin23]

I am having the same problem. Can you send me the file?

[Nikhil R Gupta]

Hello,

Shared the file.

Thanks,

Nikhil Gupta