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Answered

Cannot Open Acrobat After Unserialize

Forum|Forum|6 years ago
November 26, 2019
8 replies
14641 views

I am working to Unserialize Adobe Acrobat Pro DC on our Mac computers. I am able to successfully run the deserialize command:

./adobe_prtk --tool=UnSerialize --leid=V7{}AcrobatETLA-12-Mac-GM --deactivate --force

with a success code of zero but when I go to open Adobe, instead of the sign in window like I get for running the same command in Windows, I am greeted with the following window:

Sorry, something went wrong

More information

Please try launching Acrobat first or contact your administrator. Learn more.

I cannot no longer open Acrobat or any other Adobe product installed. When I run the AdobeExpiryCheck command it shows that:

No expiring/expired serial number found on the system ...

It seems the command worked too well. I would like to continue to use the installed version on our Macs just like the same command lets us for Windows but I am not prompted for sign in. Is there anything I am missing from the unserialize process?

This topic has been closed for replies.

Correct answer Nikhil R Gupta

Hello Adam,

Below steps you may try:

Go to /Library/Preferences/ (System library preferences)

Place the Plist file in Preferences folder.

Reboot the MAC machine.

Launch Acrobat

Plist file: Plist

Thanks,

Nikhil Gupta

A

Adam5E50

Participant

Hi @Nikhil R Gupta I also need this file.

Thanks!

Nikhil R GuptaCorrect answer

Legend

Hello Adam,

Below steps you may try:

Go to /Library/Preferences/ (System library preferences)

Place the Plist file in Preferences folder.

Reboot the MAC machine.

Launch Acrobat

Plist file: Plist

Thanks,

Nikhil Gupta

S

Samuel5CC4

Participant

Hi Nikhil , Can I have the file too
com.adobe.acrobat.pro.DC.plist
I'm having the same issue
Thanks

Nikhil R Gupta

Legend

Hello,

I have shared the file.

Thanks,

Nikhil Gupta

S

Samuel5CC4

Participant

Thanks Nikhil its working !!

M

michaelw17472916

Participant

I guess I need this file too....support was not able to help me at all.

Nikhil R Gupta

Legend

hello,

I have shared the file.

Thanks,

Nikhil Gupta

T

Tiffany5FB9

Participant

Hi Nikhil, i am having the same exact issues as the others. May i be provided the link to fix the issue on my computer as well?

Bani Verma

Legend

Hi Tiffany,

I have sent you the file.

Please check your personal message.

Thanks!

D

David5E57

Participant

Hi,

Can I also have the file please? I have the same issue as the rest.

Thanks,

David

A

alee12

Participant

Im having this same issue. Could someone send me the file?

Bani Verma

Legend

Hi there,

I have sent you a personal message please check and respond.

Hope this helps.

N

nickd93102747

Participant

I'm having the same issue. Can someone send me this file too?

V

vizzinin23

Participant

I am having the same problem. Can you send me the file?

Nikhil R Gupta

Legend

Hello,

Shared the file.

Thanks,

Nikhil Gupta

TIUTMcClain

Participant

Also having a similar issue and would love to try the com.adobe.acrobat.pro.DC.plist file.

Thank you!

Tom

S

stat-computing

Participating Frequently

This issue is now resolved. Nikhil provided a file called:

com.adobe.acrobat.pro.DC.plist

From there you go to /Library/Preferences, Place the plist file in Preferences folder. Reboot the MAC machine. Launch Acrobat and I was prompted for sign in information

J

jkmcconv

Participant

I have the same issue and get the "Please try launching Acrobat first or contact your administrator." error. I did nothing and this just started showing up today. Nikhil - can you send me the same file so I can see if it fixes my issue?

Thanks!

Nikhil R Gupta

Legend

Hello,

Please check the message.

Thanks,

Nikhil Gupta

Nikhil R Gupta

Legend

Hi there,

Did you install Adobe Acrobat with any plist? If yes, you can try deleting the pllist file and check if that helps.
Location: system /Library/Preferences
plist name: com.adobe.Acrobat.Pro.plist

Another solution is to create a blank package of Creative cloud desktop client and try installing on the machine and login and check if that helps.
https://helpx.adobe.com/enterprise/using/create-nul-packages.html

Thanks,
Nikhil Gupta