Cannot Open Acrobat After Unserialize

[nickongpauco]

I am working to Unserialize Adobe Acrobat Pro DC on our Mac computers. I am able to successfully run the deserialize command:

./adobe_prtk --tool=UnSerialize --leid=V7{}AcrobatETLA-12-Mac-GM --deactivate --force

with a success code of zero but when I go to open Adobe, instead of the sign in window like I get for running the same command in Windows, I am greeted with the following window:

Sorry, something went wrong

More information

Please try launching Acrobat first or contact your administrator. Learn more.

I cannot no longer open Acrobat or any other Adobe product installed. When I run the AdobeExpiryCheck command it shows that:

No expiring/expired serial number found on the system ...

It seems the command worked too well. I would like to continue to use the installed version on our Macs just like the same command lets us for Windows but I am not prompted for sign in. Is there anything I am missing from the unserialize process?

[Nikhil R Gupta]

Hi there,

Did you install Adobe Acrobat with any plist? If yes, you can try deleting the pllist file and check if that helps.
Location: system /Library/Preferences
plist name: com.adobe.Acrobat.Pro.plist

Another solution is to create a blank package of Creative cloud desktop client and try installing on the machine and login and check if that helps.
https://helpx.adobe.com/enterprise/using/create-nul-packages.html

Thanks,
Nikhil Gupta

[stat-computing]

I only have the following plist files in the Preferences folder. I would like to avoid having to reinstall anything. 

[nickongpauco]

That post is me as well, Adobe auto signs me in at the sign-in page if I am signed into the Admin Console apparently

[Nikhil R Gupta]

Hello,

This usually happens when the browser based login is enabled. Could you try to sgn out from the Admin console and try to login on the application and check if it redirects you to the browser for sign in.

Thanks,

Nikhil Gupta

[Nikhil R Gupta]

Hello @stat_computing,
Are you able to open the application? If yes, what happens if you try to open the application and sign in via the app using the Help menu? Are there other Adobe applications installed apart from Adobe Acrobat?
Thanks,
Nikhil Gupta

[stat-computing]

It's just easier for me to use this account on this thread going foward considering how much I need to be in adobe admin console with all these changes coming up....

Adobe Acrobat does not open. It just displays the following pop up when I try to open the app:

[stat-computing]

I forgot to answer you question. Here is a shot of the only Adobe products on the device. Acrobat is version 19.021.20056:

[Nikhil R Gupta · Accepted solution]

Hello,

I sent you a message, please check if that helps.

Thanks,

Nikhil Gupta

[alexanderp1912273]

HI,

How do I retrieve the posted file?  Best, Alex

[Nikhil R Gupta]

Sent you the information.

Thanks,

Nikhil Gupta

[user5770439]

Hi Nikhil,

May I please have a copy of this plist file as well? Is it a blank file or is there anything in it?

Thank you!

Jay

[Nikhil R Gupta]

Hello,

Sent the file.

Thanks,

Nikhil Gupta

[Newton.com]

Hello Nikhil,

I am from South Africa, and I am facing a similar issue with the same error message that pops up only when I open Adobe DC Pro. Could you please help me?

[Nikhil R Gupta]

Hello,

Please check the message.

Thanks,

Nikhil Gupta

[Nikhil R Gupta]

Hello,

Please check the message.

Thanks,

Nikhil Gupta

[stat-computing]

This issue is now resolved. Nikhil provided a file called:

com.adobe.acrobat.pro.DC.plist

From there you go to /Library/Preferences, Place the plist file in Preferences folder. Reboot the MAC machine. Launch Acrobat and I was prompted for sign in information

[jkmcconv]

I have the same issue and get the "Please try launching Acrobat first or contact your administrator." error.  I did nothing and this just started showing up today.  Nikhil - can you send me the same file so I can see if it fixes my issue?

Thanks!

[Nikhil R Gupta]

Hello,

Please check the message.

Thanks,

Nikhil Gupta

[yytan12]

Hello Nikhil,

I have the same problem. I was wondering if you could send me with the same file/message.

Thanks!

[Nikhil R Gupta]

Hello,

I sent you a meesage. Hope that helps.

Thanks,

Nikhil Gupta

[megant1]

Hello Nikhil,

I have the same problem. I was wondering if you could send me with the same message please.

Thank you!

[Nikhil R Gupta]

Hello Megan,

Sent you a message.

Thanks,

Nikhil Gupta

[wuschner]

Can I also get this file please?

[Nikhil R Gupta]

Hello,

Sent you a message.

Thanks,
Nikhil Gupta

[rebcla]

Hello Nikhil

I am having the same problem. I tried uninstalling and reinstalling, reboting etc, but still get the same error message as stat-computing showed above.

Could you please send me the file too?

Thanks