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Cannot view reports via Insights

New Here ,
Sep 09, 2024 Sep 09, 2024

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When I want to view a report via insights, I frequently get the message: We're sorry. Something went wrong. We're working on the problem, Please try again.
Does anyone know why I get this message and how to solve it structurally?


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Admin console , Troubleshooting

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correct answers 2 Correct answers

Adobe Employee , Sep 10, 2024 Sep 10, 2024

Hi there, 

 

Please try a different browser, delete the cache, and try again. This looks like an issue due to browser, if it still doesn't works please let us know.

 

Thanks,

^BS

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Adobe Employee , Sep 10, 2024 Sep 10, 2024

Thank you! for the update. I’m glad to know that the issue is resolved.

 

The insights tab provides three types of logs/reports: Audit LogsLicense assignment reports,  and Content logs. Please review the linked documents and let us know if they are helpful.

 

Thanks,
^BS

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Adobe Employee ,
Sep 10, 2024 Sep 10, 2024

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Hi there, 

 

Please try a different browser, delete the cache, and try again. This looks like an issue due to browser, if it still doesn't works please let us know.

 

Thanks,

^BS

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New Here ,
Sep 10, 2024 Sep 10, 2024

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Thanks for your help Bani, it works!. 
Then I have another question, maybe you can help me with that too?
Until recently I could see in insights which employees recently got an account and which accounts were revoked.
Is that no longer possible or has that been moved? I can only print a report that shows the active employees.

Thanks in advance for your response


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Adobe Employee ,
Sep 10, 2024 Sep 10, 2024

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Thank you! for the update. I’m glad to know that the issue is resolved.

 

The insights tab provides three types of logs/reports: Audit LogsLicense assignment reports,  and Content logs. Please review the linked documents and let us know if they are helpful.

 

Thanks,
^BS

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New Here ,
Sep 11, 2024 Sep 11, 2024

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Thank you Bani, I found it,

 

 

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Adobe Employee ,
Sep 12, 2024 Sep 12, 2024

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You're welcome!


^BS

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