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Cant contact support

Community Beginner ,
Nov 15, 2022 Nov 15, 2022

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Hi all!


We need to contact Adobe-support but I cant figure out how!?

All the links just takes me around in a circle, I can never find the option to contact Adobe.

Could someone please help!?

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Community Expert ,
Nov 15, 2022 Nov 15, 2022

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Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long

 

you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
you MUST also allow 'cookies' in your web browser for the link to work


This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen


or by telephone https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Community Expert ,
Nov 15, 2022 Nov 15, 2022

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or twitter, @AdobeCare 

 

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Community Beginner ,
Nov 15, 2022 Nov 15, 2022

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Thanks! I had to open it in a incognito window for it to work.

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Community Expert ,
Nov 15, 2022 Nov 15, 2022

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Do you have a Teams or Enterprise subscription, as you posted in this forum? Then you should contact Adobe customer care via the admin console (https://adminconsole.adobe.com/support)!

ABAMBO | Hard- and Software Engineer | Photographer

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Community Expert ,
Nov 15, 2022 Nov 15, 2022

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Enterprise & Teams:

Ask your IT Admin to submit a service request from their admin console.

 

Individual subscribers may use ordinary support channels -- Online Chat and Telephone.

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Nov 16, 2022 Nov 16, 2022

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It doesn't work for me.

If you found a way to reach them please let me know.

It's been a while and am paying for nothing.

 

Thanks

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Community Beginner ,
Nov 16, 2022 Nov 16, 2022

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The link John T Smith provided works for me when im in incognito mode in Chrome.

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Community Expert ,
Nov 16, 2022 Nov 16, 2022

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@alessiav28636085 , @freber12 ,

Again: if you have an Enterprise or Teams account, you should use the admin console to contact support. I suppose that you have such an account, as you posted in the Enterprise & Teams forum. This needs to be done by an administrator for your subscription.

 

If you do not have such an account, do as indicated by @John T Smith : https://community.adobe.com/t5/enterprise-teams-discussions/cant-contact-support/m-p/13347557#M41359.

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Nov 16, 2022 Nov 16, 2022

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I do have one but it takes me to a calendly link that doesn't work.

 

The incognito suggestion doesn't work either.

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Community Expert ,
Nov 16, 2022 Nov 16, 2022

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Something like this?

Abambo_0-1668610477698.png

If that is the case, you are not an administrator, and you need to contact your (local) administrator. https://helpx.adobe.com/enterprise/kb/contact-administrator.html

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Nov 16, 2022 Nov 16, 2022

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Ok I got to talk with them but I had to follow a long path...I could not even remember all the steps.

 

Something like:

admin console

support

manage support cases (takes to: https://account.adobe.com/support/cases)

then it logs me in into another area with the same link as above

than you can open a chat

 

hope it helps others, thanks for your help guys!

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Community Expert ,
Nov 16, 2022 Nov 16, 2022

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for others trying to use the console:

 

open the support tab on your admin console > start chat or start case or request expert session.

 

https://helpx.adobe.com/enterprise/using/support-and-expert-services.html

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Community Expert ,
Nov 17, 2022 Nov 17, 2022

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LATEST
quote

Ok I got to talk with them but I had to follow a long path...I could not even remember all the steps.


By @alessiav28636085

There is nothing complicated in this:

Abambo_0-1668723625216.png

If you have an Enterprise subscription, this looks slightly different, the logic behind is the same.

In addition, you also have other articles that you can look at!

ABAMBO | Hard- and Software Engineer | Photographer

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