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bluekanka
Participant
October 14, 2017
Answered

Cant install full version after doing a trial of Photoshop CC

  • October 14, 2017
  • 1 reply
  • 567 views

Apologies for this not (I'm sure) being the first time this question has been asked.  I am running a windows 10 machine and have been trying to install a full version of Photoshop (available through Enterprise arrangements) following successfully installing it as a trial.  Whenever i try to install a full version i get stuck in a loop that only seems to want to offer me a trial version and which when followed through just comes up with "trial ended"

    This topic has been closed for replies.
    Correct answer Barb Binder

    I would start by uninstalling, running the Adobe CC Cleaner tool, and then try again.

    Use the Creative Cloud Cleaner Tool to solve installation problems

    I'm going to move this question to the CC Downloading and Installing forum in case they have additional advice.

    ~Barb

    1 reply

    Barb Binder
    Community Expert
    Barb BinderCommunity ExpertCorrect answer
    Community Expert
    October 14, 2017

    I would start by uninstalling, running the Adobe CC Cleaner tool, and then try again.

    Use the Creative Cloud Cleaner Tool to solve installation problems

    I'm going to move this question to the CC Downloading and Installing forum in case they have additional advice.

    ~Barb

    ~Barb at Rocky Mountain Training
    Bani Verma
    Community Manager
    Bani VermaCommunity Manager
    Community Manager
    October 15, 2017

    Thanks Barb, as the customer is using the enterprise version of Photoshop hence people in the deployment forum space will able to assist better, hence moving to Deployment for Creative Cloud for Team, Enterprise, & CS​.

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